Head Of Professional Services

Details

The Technical Success and Professional Services teams are responsible for ensuring the safe and effective deployment of Generative AI applications for customers. The teams act as an enterprise transformation engine, turning frontier AI into secure, scalable, real-world business impact and enterprise-level transformation. They partner across Product, Research, Engineering, and GTM to design and deliver high-impact solutions that enable customers not just to adopt AI products, but to truly transform their business with frontier AI.

Responsibilities

• Build and scale a world-class global Professional Services organization.
• Define and own OpenAI’s global Professional Services strategy, including deployment motions, engagement models, partner-led delivery, and international scaling.
• Cultivate deep, trusted relationships with C-suite and senior customer leaders (e.g., CIO/CTO/CISO and business executives) and serve as an executive sponsor for OpenAI’s most complex, high-impact implementations.
• Lead full-cycle delivery for enterprise-grade deployments and long-term adoption.
• Partner closely with Product and Engineering to shape OpenAI’s enterprise readiness and deployment roadmap, ensuring delivery learnings inform product capabilities while aligning with safety and mission principles.
• Establish engagement models and delivery frameworks for complex AI programs.
• Develop executive narratives, readouts, and enablement that guide customers through responsible adoption, change management, and operating model design for AI at scale.
• Build scalable systems, methodologies, playbooks, and measurement frameworks to ensure predictable delivery performance (e.g., time-to-value, quality, utilization, and services margin).
• Recruit, develop, and lead a high-performing global team of services leaders; set a high-bar culture of customer impact, rigor, and operational excellence.

Requirements

• 15+ years of senior leadership experience in Professional Services, enterprise delivery, consulting, or customer transformation at scaled technology companies; experience guiding organization-wide enterprise transformation (not just selling products).
• Track record of engaging directly with CIO/CTO/CISO and other C-suite stakeholders to deliver complex, multi-workstream, high-stakes enterprise programs with measurable outcomes.
• Deep fluency in enterprise delivery realities, including security and privacy requirements, data governance, integration patterns, procurement, and change management; ability to navigate technical and executive audiences seamlessly.
• Strong executive presence and exceptional communication skills; comfortable representing OpenAI with senior customer leaders and at industry forums.
• Experience building and leading global teams and (ideally) hybrid delivery models that combine direct services and partner ecosystems.
• Ability to translate ambiguous, first-of-its-kind AI capabilities into clear deployment plans, customer operating models, and repeatable value propositions.
• Strategic clarity, strong judgment, and the ability to ruthlessly prioritize in a fast-changing environment.
• Commitment to deploying AI in ways that advance safe, human-centered outcomes and earn long-term customer trust.

Benefits

• Base pay range: $450,000 – $550,000 (base may vary depending on market location, knowledge, skills, and experience). Total compensation may include equity and performance-related bonus(es).
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple coordinated company office closures throughout the year, plus paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends.

Additional Information

• Background checks for applicants will be administered in accordance with applicable law.
• OpenAI is an equal opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
• About OpenAI: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and human needs when deploying AI and seeks diverse perspectives and experiences to achieve its mission.