HPC Technical Account Manager

Details

We are seeking a motivated Technical Account Manager or hardware engineer with strong soft skills, passionate about HPC data center and networking technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.

As a member of the TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly.

Responsibilities

• Work on-site with NVIDIA Enterprise customers in the Seattle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing products with a focus on Infiniband, next-generation AI, and HPC server technologies.
• Own and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Work with the latest hardware (e.g., GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
• Provide independent analysis, communication, and problem-solving to improve customers' experiences.
• Author and incorporate technical solutions into the knowledge base.
• Be a technical resource; develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

Requirements

• 8+ years providing in-depth customer support and debugging for hardware and software products.
• Bachelor's degree or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or related field.
• Profound knowledge and experience with Linux and Networking (LFCS / RHCSA).
• Expertise with data center virtualization concepts and trends (VMware, Docker, Kubernetes).
• Exceptional interpersonal skills with the ability to lead resolution of critical customer issues under all circumstances.
• Superb communication and presentation/oral skills.
• Strong organizational skills; able to prioritize and multi-task with limited supervision.

Ways to stand out from the crowd (preferred / nice-to-have)

• Experience solving problems in large-scale HPC network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS concepts.
• Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software.
• Scripting in Python, bash, Ansible, YAML, etc.
• Background with developing or debugging AI and data analytics software.

Compensation & Benefits

• Base salary ranges: 160,000 USD - 253,000 USD for Level 4; 192,000 USD - 304,750 USD for Level 5. Final base salary will be determined based on location, experience, and pay of employees in similar positions.
• Eligible for equity and company benefits (see NVIDIA benefits).

Additional information

• Applications for this job will be accepted at least until December 6, 2025.
• NVIDIA is an equal opportunity employer and committed to fostering a diverse work environment.