HPC Technical Account Manager

at Nvidia
📍 Santa Clara, United States
USD 160,000-304,800 per year
MIDDLE SENIOR
✅ On-site

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 3 Ansible @ 3 Ceph @ 3 Docker @ 3 Kubernetes @ 3 Linux @ 3 Python @ 3 R @ 3 Spark @ 3 Bash @ 3 Communication @ 3 Networking @ 3 Debugging @ 3 Customer Support @ 6

Details

We are seeking a motivated HPC Technical Account Manager or hardware engineer with strong soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of products. You will be a main point of contact for customers, assisting them with technical inquiries, debugging, and resolving their issues. As a member of the TAM team, you will interact regularly with engineering, marketing, and support teams, take ownership of issue resolution, and ensure a high level of customer satisfaction.

Responsibilities

  • Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing products focused on next-generation AI and HPC server technologies.
  • Own and resolve customer issues during installation, operation, maintenance, or product application.
  • Work with hardware (GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
  • Provide independent analysis, communication, and problem-solving to improve customer experiences.
  • Serve as a technical resource; develop, refine, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

Requirements

  • 8+ years providing in-depth customer support and debugging for hardware and software products.
  • Profound knowledge and experience with Linux and networking (LFCS / RHCSA referenced).
  • Bachelor's degree or equivalent experience.
  • Expertise with data center virtualization concepts and trends (VMware, Docker, Kubernetes).
  • Exceptional interpersonal skills with the ability to lead resolution of critical customer issues under all circumstances.
  • Strong communication and presentation/oral skills.
  • Strong organizational skills; able to prioritize and multi-task with limited supervision.

Ways to Stand Out

  • Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments.
  • Experience as a developer and/or support escalation team member for large enterprise customers or service providers.
  • Scripting in Python, bash, Ansible, YAML, etc.
  • Background with developing or debugging AI and data analytics software.

Compensation & Benefits

  • Base salary range for Level 4: 160,000 USD - 253,000 USD.
  • Base salary range for Level 5: 192,000 USD - 304,750 USD.
  • You will also be eligible for equity and benefits (links in original posting).

Additional Information

  • Applications for this job will be accepted at least until December 26, 2025.
  • NVIDIA states it is an equal opportunity employer and highlights a commitment to fostering a diverse work environment.