Internship – Customer Journey & Process Expertise

Details

Join ING Wholesale Banking’s Transformation Office to help make strategic change scalable, impactful, and human-centric. This internship offers the opportunity to drive awareness and adoption of the Customer Journey Framework and contribute to global process design and optimization projects.

Responsibilities

• Design and execute a strategy to increase awareness and adoption of the WB Customer Journey Framework.
• Create and deliver communication and engagement activities for Product Areas.
• Support global process design and optimization initiatives.
• Contribute to performance management and process governance projects.
• Collaborate with Customer Journey Experts and Product Owners to simplify and standardize processes.

Requirements

• Be enrolled at a Dutch university (or EU university for EU passport holders) for the duration of the internship (mandatory).
• Eagerness to learn about customer journeys, process management, and digital transformation.
• Strong communication and stakeholder engagement skills.
• Proactive attitude and comfort taking ownership of tasks.
• Comfortable working in a dynamic, international environment.
• Detail-oriented with an analytical mindset.

Benefits

• Internship allowance of 700 EUR based on a 36 hours work week.
• Your own work laptop.
• Hybrid working (blend of home working and office working for collaboration and co-creation).
• Personal growth and challenging work with opportunities to learn from experts.
• Informal working environment with innovative colleagues.

Additional information

• Team: Process Expertise Services Team within ING Wholesale Banking – focused on globally aligned, digital, and compliant processes.
• Location: CDR (Amsterdam - Cedar). Hybrid work model.
• Time type: Full time (36 hours/week).
• How to apply: Upload CV and motivation letter via the apply button or contact the recruiter attached to the advertisement.