Used Tools & Technologies
Not specified
Required Skills & Competences ?
Security @ 4 Hiring @ 4 GDPR @ 4 Slack @ 4 Reporting @ 4 macOS @ 4 Audit @ 3 Compliance @ 4Details
Customer.io is hiring a strategic, hands-on IT leader to shape IT systems, processes, and tools that keep the business secure, efficient, and scalable while delivering a seamless employee experience worldwide. This is a senior individual contributor role reporting to the Director of IT & Security and partnering across People Experience, Security, Legal, Engineering, and Sales to define IT priorities, implement secure workflows, and streamline processes that scale with growth.
Responsibilities
- Lead the design and execution of IT systems and processes with a focus on security, scalability, and employee experience.
- Partner across teams to review workflows, identify improvement opportunities, and implement solutions that enable rapid organizational growth.
- Own day-to-day technical support in a tiered IT model, including software provisioning, hardware troubleshooting, and application support for remote employees.
- Collaborate with People Experience to optimize onboarding, offboarding, and lifecycle IT workflows, ensuring timely access to the right tools and systems.
- Maintain and evolve IT infrastructure, including user management, device compliance, endpoint protection, and security policy enforcement via MDM tools.
- Implement and manage identity and access management (IAM), single sign-on (SSO), and role-based access controls across systems.
- Partner with Security and Compliance to adhere to internal controls and standards (SOC 2, ISO 27001, HIPAA, GDPR).
- Proactively identify and remediate vulnerabilities across company-managed systems and applications.
- Align IT strategy with broader business priorities and translate technical initiatives into tangible business impact.
Requirements
- 7+ years in a senior IT role, ideally in a fully remote or distributed SaaS company, with experience in IT support, systems administration, and security.
- Hands-on experience with cloud-first environments, IAM, zero-trust principles, endpoint security, and data loss prevention (DLP).
- Proven ability to partner across business functions to implement systematic, efficient, and secure workflows.
- Strong influencing skills—able to drive alignment and adoption without direct authority.
- Curiosity and openness to emerging technologies, including AI and automation, to improve IT efficiency and employee experience.
- Hands-on experience with SaaS IT tools and collaboration platforms such as Google Workspace, Okta, Slack, and Zoom.
- Experience with MDM solutions (Jamf, Kandji, Intune) and device compliance/endpoint protection tooling.
- Familiarity with security frameworks (NIST, CIS Controls) and compliance/audit preparation (SOC 2, ISO, HIPAA).
- Experience with security incident response, risk assessment, and remediation planning.
- Excellent troubleshooting skills on macOS and Windows systems.
- A collaborative, customer-first mindset focused on making the employee experience seamless and secure.
Compensation & Benefits
- Starting salary: $120,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
- Inclusive benefits package: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget; and more.
Hiring Process
- 30-minute video call with Recruiter
- 45-minute video call with Hiring Manager
- 1:1 video calls with several team members
- Take-Home Assignment + Review Call
- Final candidates will complete a background check and employment verifications
Company & Culture
Customer.io emphasizes inclusion, equity, and bias-free hiring practices. Virtual interviews use Zoom video, and offers will be extended in writing on official Customer.io letterhead. For questions, contact [email protected].