L1 - IT Service Desk

Details

This is a great opportunity to work in a challenging and rewarding environment in a forward-thinking company. We are growing, and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills, relevant experience as IT Support and/or Administrator, and who can work both as part of a team or independently.

Responsibilities

• Serve as a single point of contact for ING employees' IT-related problems throughout their whole lifecycle.
• Provide first-line support through the call-logging software and on-site for all incidents and requests.
• Troubleshoot and resolve end-user desktop, hardware, software, and printing problems.
• Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades.
• Reassign or escalate incidents and requests to on-site second-line support, third parties, or other teams where appropriate, discussing fully with colleagues.
• Monitor and update all incidents and requests.
• Take care of IT hardware and IT lifecycle.
• Help with inventory check of IT assets.
• Participate in international projects within the company.
• Cooperate on global and local projects/migrations.

Requirements

• Experience as IT Support/IT Administrator (at least 2 years).
• Troubleshooting — advanced level.
• Microsoft Windows (11) Support — advanced hands-on working experience required.
• Office 365 Administration — hands-on working experience required.
• Power Automate and Power Apps knowledge would be a big advantage.
• Microsoft Intune endpoint management experience is an advantage.
• Knowledge of IT service management (requests/incident handling).
• Experience with any ticketing tool is required; ServiceNow (SNOW) would be a big advantage.
• Advanced knowledge of computer networks and hands-on experience with physical networking.
• Azure Boards experience is an advantage.
• Good command of the English language (C1).
• Drive to self-learning and innovative thinking.
• Knowledge of Microsoft Active Directory is an advantage.
• Microsoft / ITIL certificates are an advantage.

Compensation

• Wage (gross): 1.896 EUR/month (minimum salary component shown; final financial conditions negotiable based on experience, but not less than the stated minimum).
• Daily working time: 7 hrs 45 min (instead of standard 8 hrs).

Benefits

• Friendly working environment with flexible working hours and work from home.
• Daily refreshments (coffee, fruits, drinks).
• Fully equipped gym accessible 24/7 and a game room with unlimited access.
• Modern designed coffee corner and terrace with a grill spot.
• Sick leave compensation: up to 80% of the monthly salary.
• Life insurance contribution: up to 22.14 EUR/month.
• 3rd pillar contribution: up to 3% from monthly salary.
• 24/7 external mental health support.
• Learning opportunities: internal and external learning programs.
• Regular teambuildings, social events and communities.
• Extra 3 personal days per year; up to 10 extra vacation days/year.
• Referral bonuses starting from 1000 EUR.
• 150 EUR childbirth/adoption bonus, wedding/partnership contributions, work anniversary award.
• Yearly bonus based on performance and company results.
• Cafeteria points: 50 EUR/month (600 EUR/year).
• Home office contribution: 20 EUR/month.
• Discounts up to 30% from partner stores.
• Warm welcome package and pet friendly office.