L1 - IT Service Desk (With Focus On Network)

at ING
πŸ“ Bratislava, Slovakia
EUR 22,400 per year
JUNIOR
βœ… Hybrid
βœ… Visa Sponsorship

πŸ•™ 39 hours per week

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Communication @ 3

Details

This is a great opportunity to work in a challenging and rewarding work environment in a forward-thinking company. The company is growing and looking for a candidate who fits well with the existing Tech group, has excellent written and verbal communication skills, and can work both as part of a team or independently.

Responsibilities

  • Serve as single point of contact for IT-related problems of employees through the entire lifecycle.
  • Provide first line support through call-logging software and on-site, as appropriate, for all incidents and requests.
  • Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
  • Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades.
  • Reassign or escalate incidents and requests to second line support, third parties, or other teams where appropriate.
  • Monitor and update all incidents and requests.
  • Take care of IT hardware and IT lifecycle.
  • Help with inventory check of IT assets.
  • Participate in international projects within the company.

Requirements

  • Microsoft Windows Administration experience.
  • Advanced knowledge of Microsoft Office products.
  • Knowledge of network infrastructure components including ability to identify common devices (switches, routers, access points, patch panels, printers, etc.).
  • Familiarity with IP addressing, subnets, default gateways, DNS, DHCP, and Wi-Fi.
  • Able to carry out instructions precisely and reliably (e.g., restart device, swap cable, relocate equipment).
  • Comfortable working in data rooms, network cabinets, or walking through office areas to verify physical setups.
  • Problem-solving skills.
  • Strong interest in IT.
  • Drive for self-learning.
  • Innovative thinking.
  • Good command of English for daily usage.
  • Knowledge of Microsoft Active Directory is an advantage.
  • Microsoft / ITIL certifications are an advantage.

Benefits

  • Friendly working environment.
  • Flexible working hours and option to work from home.
  • Daily working time of 7 hours 45 minutes.
  • Daily refreshments including coffee, fruits, and drinks.
  • Fully equipped 24/7 accessible gym.
  • Game room with unlimited access.
  • Modern coffee corner and terrace with grill spot.
  • Sick leave compensation up to 80% of monthly salary.
  • Life insurance contributions and 3rd pillar contributions.
  • 24/7 external mental health support.
  • Internal and external learning programs.
  • Regular teambuildings and social events.
  • Extra personal and vacation days.
  • Referral bonuses and special bonuses for childbirth, wedding, and work anniversary.
  • Yearly performance-based bonus.
  • Cafeteria points for various services.
  • Reimbursement for eco-friendly products.
  • Home office contribution.
  • Discounts at favorite stores.
  • Pet friendly office and welcome package.