L1 - IT Service Desk (With Focus On Network)

Details

This is a great opportunity to work in a challenging and rewarding work environment in a forward-thinking company. The company is growing and looking for a candidate who fits well with the existing Tech group, has excellent written and verbal communication skills, and can work both as part of a team or independently.

Responsibilities

• Serve as single point of contact for IT-related problems of employees through the entire lifecycle.
• Provide first line support through call-logging software and on-site, as appropriate, for all incidents and requests.
• Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
• Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades.
• Reassign or escalate incidents and requests to second line support, third parties, or other teams where appropriate.
• Monitor and update all incidents and requests.
• Take care of IT hardware and IT lifecycle.
• Help with inventory check of IT assets.
• Participate in international projects within the company.

Requirements

• Microsoft Windows Administration experience.
• Advanced knowledge of Microsoft Office products.
• Knowledge of network infrastructure components including ability to identify common devices (switches, routers, access points, patch panels, printers, etc.).
• Familiarity with IP addressing, subnets, default gateways, DNS, DHCP, and Wi-Fi.
• Able to carry out instructions precisely and reliably (e.g., restart device, swap cable, relocate equipment).
• Comfortable working in data rooms, network cabinets, or walking through office areas to verify physical setups.
• Problem-solving skills.
• Strong interest in IT.
• Drive for self-learning.
• Innovative thinking.
• Good command of English for daily usage.
• Knowledge of Microsoft Active Directory is an advantage.
• Microsoft / ITIL certifications are an advantage.

Benefits

• Friendly working environment.
• Flexible working hours and option to work from home.
• Daily working time of 7 hours 45 minutes.
• Daily refreshments including coffee, fruits, and drinks.
• Fully equipped 24/7 accessible gym.
• Game room with unlimited access.
• Modern coffee corner and terrace with grill spot.
• Sick leave compensation up to 80% of monthly salary.
• Life insurance contributions and 3rd pillar contributions.
• 24/7 external mental health support.
• Internal and external learning programs.
• Regular teambuildings and social events.
• Extra personal and vacation days.
• Referral bonuses and special bonuses for childbirth, wedding, and work anniversary.
• Yearly performance-based bonus.
• Cafeteria points for various services.
• Reimbursement for eco-friendly products.
• Home office contribution.
• Discounts at favorite stores.
• Pet friendly office and welcome package.