Launch Manager, EMEA

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Team

The Launch team is essential to helping users get live and successful on Stripe, which is paramount to the company's mission. This team is at the forefront of driving growth by analyzing what works, identifying where users get stuck, and designing automated and targeted journeys for users.

What You'll Do

As a Launch SA, you will be a vital part of Stripe's Solutions Architecture team unblocking activations during a critical part of a user's journey. You will work collaboratively with the Go To Market motions at Stripe, specifically SAs, AEs, Professional Services, and Alliances and Channels Partners to proactively engage with users and guide them through their integration.

• Manage user needs and tasks. You will proactively monitor the health of users who are in the process of implementing Stripe products with internal teams and other technical resources. As a Launch Manager you will help facilitate internal processes to unblock and enable users. This includes managing Stripe-owned tasks (i.e. feature/functionality gating, support escalations, product feedback/gaps) on their behalf and ensuring a smooth handoff to other teams like Professional Services, Paid Support, and Data Migrations.
• Own the activation process for user-led implementations on high-value/key engagements. You will monitor the backlog of signed deals that aren't live to find stuck users and intervene to unblock them. You will also ensure users are routed to the right implementation paths, like Professional Services or Partner teams.
• Drive continuous improvement. You'll continuously improve processes by owning initiatives related to user communication, product enablement, process optimization, and data intelligence. You'll also experiment with different models for unblocking users, such as trials and tiered services.
• Report on progress. You will be responsible for measuring and reporting on the progress and completion of user implementations including (but not limited to) driving success metrics such as new activated logos and incremental/additional revenue from user led activations.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

Stripe encourages anyone who meets the following requirements to apply.

• 3-6 years of professional experience with 2-5 years in a related field (i.e. professional services implementation engineering/consultant, forward deployed engineers, technical project management, technical account managers).
• Strong product sense and energized by the challenge of solving difficult user related problems
• Experience in a customer-facing role (as denoted in aforementioned related fields).
• Strong analytical, quantitative, and operational abilities.
• Comfortable working in a fast-paced and ambiguous environment.
• Experience collaborating on multiple projects at once and owning outcomes on behalf of our users.
• Exceptional communication and presentation skills.
• Experience with integrating Stripe or other RESTful APIs into web applications.

Preferred Qualifications

The following are considered a bonus, but are not required for consideration.

• Project management training or certification.
• Experience in payments or e-commerce.
• Experience working in a Professional Services, customer success, or customer support organisation.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.