Lead UX Researcher

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Responsibilities

• Conduct practical and impactful mixed-method research on Airbnb's community of hosts.
• Lead Airbnb's Host rapid research program, including conducting research and partnering with vendors.
• Collaborate closely with other researchers and insights teams to create holistic, impactful stories.
• Uncover insights about users by employing thoughtful and innovative research methods.
• Develop compelling narratives that showcase users’ needs, pain points, and key product opportunities.
• Partner and share insights with product teams, designers, marketers, policy managers, and executives.

Requirements

• Degree in psychology, anthropology, cognitive science, human-computer interaction, or other relevant fields; Master's preferred.
• 8+ years working in research functions outside academia.
• 5+ years conducting UX research on digital products using a variety of methods.
• 5+ years designing and executing research across multiple methods.
• Organized and communicative project manager capable of creating projects and programs of research for smooth collaboration.
• Strong synthesis skills with a history of integrating insights from multiple methods, studies, and data sources.
• Excellent storytelling skills to effectively communicate insights.
• Adept in both qualitative and quantitative research methods.

Bonus Qualifications

• Experience conducting research on both sides of a two-sided marketplace.
• Experience partnering with data scientists to integrate attitudinal and behavioral data.
• Proficiency with SQL for research sampling.
• Interest in innovative and new UX research tools such as AI.

Location

• US - Remote eligible, with possible occasional office or offsite work.
• Employment limited to states where Airbnb has registered entities; excludes certain states listed.

Benefits

• Base pay range: $157,000—$185,000 USD, dependent on experience and other factors.
• May be eligible for bonus, equity, benefits, and Employee Travel Credits.