Manager, AI Deployment - AMER

Details

About the Team

The AI Deployment & Adoption team turns breakthrough AI products into enterprise-scale impact. We work closely with customers to operationalize OpenAI’s technology by helping organizations move from experimentation to real-world transformation. We accelerate delivery and shape how OpenAI’s products drive value in production. We partner with Sales, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Deployment Managers. The AI Deployment Manager team (ADM) focuses on deploying ChatGPT Enterprise and driving activation and adoption through structured onboarding, training, and change management playbooks. ADMs are also responsible for the technical deployment of ChatGPT, including integrating connectors, Codex, custom GPTs, and other advanced capabilities.

In this role, you will guide team strategy, ensure strong execution and technical hiring and rigor, and cultivate deep customer relationships. You will stay close to the field while developing mechanisms that support scale, excellence, consistency, and operational rigor across the team.

This role is based in New York OR San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

Responsibilities

• Own the strategy and operating model for the deployment team, ensuring alignment with OpenAI’s objectives and customer needs.
• Hire, lead, mentor, and develop a high-performing team of deployment managers, ensuring strong technical foundations and customer outcomes while achieving scale.
• Oversee the successful deployment and adoption of OpenAI products across a diverse portfolio of enterprises, digital native organizations, and high-growth companies.
• Represent the voice of customers to influence product development and commercial strategy.
• Establish operating rhythms for the team (e.g., leadership rollups, knowledge-sharing forums, and best-practice exchange) to ensure consistency and scalability.
• Develop scalable programs, playbooks, and operating mechanisms.
• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to ensure a unified customer experience.

Requirements

• 8+ years of experience leading technical teams, including 3+ years managing post-sales technical deployment functions, customer engineering, or technical professional services, in enterprise SaaS or AI environments.
• Proven track record scaling technical teams in high-growth environments, with success in scaling operating models.
• Experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams.
• Proven ability to engage and influence executive stakeholders within complex global organizations.
• Strong communicator who can bridge technical and business conversations.
• Experience with Generative AI (preferred) or adjacent SaaS platforms.
• Operate with humility, ownership, and a willingness to do what it takes to make customers and the team successful.

Benefits & Compensation

• Base pay listed: $300K. Offers equity and additional compensation components (bonuses, etc.) may apply depending on role and candidate.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts; pre-tax FSAs; 401(k) with employer match.
• Generous parental leave, paid time off, company holidays, mental health support, life and disability coverage, annual learning stipend, daily meals and meal credits, and other fringe benefits.
• Relocation support for eligible employees.

Additional Notes

• Background checks administered consistent with applicable law.
• Regional travel is expected. The role follows a hybrid schedule (three days per week in office) when based in New York City or San Francisco.
• OpenAI is an equal opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.