Used Tools & Technologies
GenAIRequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Leadership @ 4
Experimentation @ 4
ChatGPT @ 4
Codex @ 4
Generative AI @ 4
AI @ 4
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. The team partners closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. They accelerate delivery in production and shape how OpenAI's products drive measurable business outcomes, working cross-functionally with Sales, Solutions Architecture, Technical Success, and Product.
About the Role
We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks. AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. They partner closely with customer stakeholders to ensure solutions are deployed effectively, adopted broadly, and delivering real business impact.
This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.
Responsibilities
- Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI's objectives and customer needs
- Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact
- Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations
- Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases
- Represent the voice of the customer to inform product development and commercial strategy
- Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability
- Build scalable programs, playbooks, and operating mechanisms that support long-term customer success
- Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience
Requirements
- 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments
- Proven track record scaling technical teams and operating models in high-growth environments
- Experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams
- Ability to engage and influence executive stakeholders within complex, global organizations
- Strong communicator who can bridge technical depth and business outcomes
- Experience with Generative AI (preferred) or adjacent SaaS platforms
- Operate with humility, ownership, and a bias toward action to ensure customer and team success
Technologies & Areas of Focus
- ChatGPT Enterprise
- Connectors
- Codex
- Custom GPTs
- Generative AI
- Post-sales technical adoption and deployment
- Enterprise SaaS and solutions architecture
Benefits
- Medical, dental, and vision insurance with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
- 401(k) retirement plan with employer match
- Paid parental leave, paid medical and caregiver leave
- Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays and additional company office closures
- Mental health and wellness support; employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits as eligible
- Relocation support for eligible employees
- Equity and performance-related bonus(es) for eligible employees
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and inclusive perspectives while deploying AI systems and products.