Manager, Localization - Americas

Details

Airbnb was born in 2007 and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that help guests connect with communities in a more authentic way.

The Community You Will Join

Localization at Airbnb has evolved from managing translation services to driving international growth. The Localization team partners with product, marketing, design and engineering teams to deliver localized and internationalized products, and has launched core product capabilities such as Translation Engine (Airbnb's specialized machine translation service) across product flows with user-generated content.

Role overview

As Manager, Localization (Americas) you will lead a team of Localization Managers who serve as linguistic and cultural experts, driving language strategy, quality and localized experiences across Airbnb platforms. You will collaborate with internal stakeholders and external partners to plan and design internationalized and localizable products while supporting translation needs.

Responsibilities

• Lead and motivate a team of Localization Managers: team building, performance management, talent development and change management.
• Provide linguistic and cultural expertise to develop strategy that drives international growth, collaborating with both central and local teams.
• Provide localization consultancy and advocacy; influence product, design and content teams to deliver the best possible user experience.
• Proactively engage with stakeholders in the market to gather cultural insights and influence product changes.
• Understand localization process challenges and lead language quality improvement initiatives at the language and team level.
• Own strategy to achieve excellence in translation quality across all platforms.
• Partner with translation and QA vendors to monitor and improve quality output for Mexican Spanish and Brazilian Portuguese.
• Coordinate language feedback from users and Airbnb employees and maintain linguistic and cultural standards and guidelines.
• Help with copywriting for content marketing initiatives when needed.
• Work with Localization Program Managers and Linguistic QA Managers to ensure high-quality international shipping.
• Partner closely with the Language Lead to train vendor resources for optimized linguistic output.

Requirements / Your Expertise

• 8+ years of experience managing language quality and localization programs at a strategic level.
• 1+ years of direct people management experience; experience managing international direct reports is a plus.
• Native/bilingual fluency in Spanish (Mexican) and English (required).
• Proven experience in translation, localization and language quality management.
• Passion for translations, languages and delivering native experiences across platforms.
• Experience using online translation software and familiarity with machine translation/Translation Engine concepts.
• Experience in project/program management, partner/vendor management and stakeholder management across cross-functional teams and time zones.
• Strong time management, multitasking, organization, presentation and communication skills; ability to take initiative and drive strategic initiatives.

Please submit your resume/CV in English.

Location & Work Policy

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. If remote in the US, you must live in a state where Airbnb, Inc. has a registered entity (check Airbnb careers for excluded states).
• Offices listed: Brazil, Mexico, United States.

How We'll Take Care of You / Compensation & Benefits

• Base pay range: $119,000—$140,000 USD (actual base pay dependent on factors such as training, transferable skills, work experience, business needs and market demands). This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Our Commitment to Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We strive to provide a disability-inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation during the application process, contact [email protected] with your full name, role and required accommodation.