Manager, Network Service Delivery and Operations Support

Details

NVIDIA is seeking a process-driven Telecom Service Delivery and Operations Support Manager to ensure seamless delivery and operational excellence of global telecom services. This role supports NVIDIA's global network infrastructure and works closely with field operations, Technical Program Managers (TPMs), procurement, vendor partners, and engineering teams to deliver and operate carrier and colocation services across regions.

Responsibilities

• Oversee and manage delivery performance of global telecom and colocation vendors, ensuring services (DIA, IP transit, peering, POP, waves, MPLS, SD-WAN, professional services, cross connects, colo, etc.) are delivered on time and meet specifications.
• Coordinate with field operations teams responsible for receiving and installing telecom services to ensure smooth execution and alignment to timelines.
• Collaborate with TPMs, operations teams, procurement, and other internal partners to provide accurate delivery timelines, maintain precise data, and ensure comprehensive record-keeping.
• Proactively identify potential delivery delays, propose interim solutions to maintain service continuity, and escalate critical issues when needed.
• Identify requirements for additive telecom services, obtain vendor quotes, validate with procurement leads, and implement orders.
• Manage service transitions, including data tracking and coordination for disconnecting legacy services when migrating to new solutions to minimize disruption and cost.
• Support outage escalations, manage responses to chronic outages, and assist in vendor replacement strategies (including handling bankruptcies).
• Support root cause analysis (RCA) efforts with vendors to ensure failures are identified and rectified per contractual obligations and SLAs.
• Provide regular reporting on service delivery performance, operational issues, and vendor management; assist in planning for network growth and changing business needs.
• Assist in tracking inventory of circuits, services, locations, and associated contracts and SLAs.

Requirements

• Bachelor’s degree in a business or technical field, or equivalent experience.
• 8+ years of relevant experience, preferably in a fast-growing global technology company, with a significant focus on telecom service delivery and vendor operations.
• 2+ years of leadership experience.
• Demonstrable experience managing delivery and operational aspects of diverse telecom carrier services and technologies globally, including Transport (Dark Fiber, MPLS, EPL, SD-WAN, Wavelengths), Internet Services (IP Transit, DIA, Peering, IX), and Colocation services.
• Strong understanding of Point of Presence (POP) environments, dark fiber, long haul, and metro network systems.
• Experience with telecom contracts, Service Level Agreements (SLAs), and managing vendor performance against these.
• Solid project management skills with the ability to manage multiple concurrent service deliveries and operational tasks.
• Experience handling outage issues, supporting RCA, and managing chronic service issues; familiarity with basic procurement processes (obtaining and validating quotes).
• Ability to maintain and track service data, recommend augments, and manage service transitions.
• Excellent communication skills to bridge technical (network engineering, field ops) and non-technical (procurement, business units) stakeholders and to produce reports and planning materials.

Ways to Stand Out

• Strong analytical and problem-solving skills in identifying root causes of service failures and driving vendors to implement permanent fixes.
• Ability to pivot quickly and adapt in a dynamic environment.
• High level of technical understanding of network services and good understanding of ISP/telecom pricing structures globally.
• Demonstrable experience working across diverse global regions (US, EMEA, APAC, India, China).
• Proactive, results-oriented approach with strong ownership.

Compensation & Benefits

• Base salary range: 168,000 USD - 270,250 USD (determined based on location, experience, and peer pay).
• Eligible for equity and comprehensive benefits (see www.nvidiabenefits.com and NVIDIA benefits pages).

Additional Information

• Applications accepted at least until January 16, 2026.
• NVIDIA uses AI tools in its recruiting processes.
• NVIDIA is an equal opportunity employer committed to fostering a diverse work environment.