Manager, Observability Architect

Details

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. Grafana Labs helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, available via Grafana Cloud (managed) or Grafana Enterprise Stack (self-managed), including scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Role overview

This is more than just a management role—it’s a chance to shape a brand-new function at the forefront of the observability space. As the Manager of Observability Architects you will be a founding leader of a technically elite team responsible for onboarding, adoption, expansion, and technical success for Grafana’s most strategic customers. You will influence product direction, build best-in-class processes and collateral, and lead a practice that sets a new industry standard.

Responsibilities

• Attract, recruit, ramp, and mentor a team of Observability Architects from diverse backgrounds.
• Collaborate with Engagement Management to define and execute impactful customer lifecycle frameworks.
• Adopt a servant-based, player/coach leadership approach balancing field work with team development.
• Own retention and expansion goals for the region and report on quarter-over-quarter team outcomes.
• Partner with Sales leadership on customer programs, marketing initiatives, and events to drive adoption and expansion.
• Provide executive sponsorship for key accounts and act as a thought leader internally and externally.
• Understand and contribute to customers’ strategies for adopting Grafana technologies; develop enabling programs and collateral.
• Ensure customer requirements are represented to Product Management and Engineering.
• Support prospects through demonstrations, technical deep dives, trials and POVs.
• Educate and enable viewers, editors, and architects on leveraging the Grafana stack.
• Assist with building/modifying critical SLA dashboards in production environments.
• Work with sales to articulate Grafana’s value proposition, vision, and strategy.
• Communicate proactively with customers and internal teams to feed product and competitive insights.
• Produce and enhance documentation, blog posts, videos, knowledge base articles and other enablement materials.

Requirements

• 3+ years leading a team and 5+ years in the high-tech industry in roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc.
• Direct experience mentoring, developing people, and managing performance over time.
• Deep knowledge of the operational aspects of the Grafana platform (LGTM) and/or competing observability products.
• Direct experience selling monitoring, data, or visualization products.
• Extensive Grafana deployment design expertise.
• Experience in Open Source selling or cloud-first / product-led sales motions is a strong plus.
• Strong written and oral communication skills for collaborating with remote teams and articulating technical value to customers.
• Creative problem solving for customer adoption challenges and hands-on troubleshooting and root cause analysis.

Compensation

• In the UK, the OTE range for this role is £121,000 - £152,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
• All roles include Restricted Stock Units (RSUs) as part of compensation.

Benefits & Culture

• 100% remote, global culture with a remote-first company model.
• In-person onboarding to integrate new employees.
• Transparent communication, innovation-driven environment, and empowered teams.
• Global annual leave policy of 30 days per annum (with 3 days reserved for Grafana Shutdown Days; local legislation applies where relevant).
• Career growth pathways and approachable leadership.

Other notes

• Grafana Labs is an equal opportunity employer.
• Grafana Labs may utilize AI tools in its recruitment process to assist matching CVs to job postings; recruitment teams will continue manual review.
• Location listed for this posting: United Kingdom (Remote).