Manager, Observability Architect

Details

Grafana Labs is a remote-first, open-source company used by millions worldwide to monitor metrics, logs, and traces. The Manager, Observability Architect will build and lead a team of Observability Architects who guide strategic customers through onboarding, adoption, and expansion of the Grafana platform (Grafana Cloud and Grafana Enterprise Stack). This role combines technical leadership, people management, customer engagement, and product partnership to influence product direction and ensure customers unlock the full value of the Grafana LGTM Stack (Grafana, Mimir, Loki, Tempo).

Responsibilities

• Attract, recruit, ramp, mentor, and retain a team of Observability Architects.
• Define, build, and execute customer lifecycle frameworks with the Engagement Management team.
• Operate as a servant leader with a player/coach mentality: balance field responsibilities with team enablement.
• Own team planning, actions, outcomes, and quarterly reporting.
• Provide executive sponsorship for key accounts and act as a thought leader for customers and internally.
• Partner with Sales leadership on customer programs, marketing initiatives, and events to drive adoption and expansion.
• Help customers evaluate software using demonstrations, technical deep dives, trials, and POVs.
• Educate and enable viewers, editors, and architects on how to leverage the Grafana stack.
• Assist customers with technical troubleshooting and root cause analysis and provide timely workarounds/solutions.
• Ensure product requirements from customers are communicated to Product Management and Engineering.
• Assist with building/modifying critical SLA dashboards in production environments.
• Contribute to documentation, blog posts, videos, knowledge base articles, and other enablement materials.

Requirements

• 3+ years leading a team and 5+ years in the high-tech industry in roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc.
• Direct experience mentoring, developing people, and managing performance over time.
• Deep knowledge of operational expertise in the Grafana platform (LGTM) and/or competing observability products.
• Direct experience selling monitoring/data/visualization products and driving customer adoption.
• Extensive Grafana deployment design expertise.
• Experience troubleshooting, root cause analysis, and providing technical workarounds.
• Experience with Open Source selling or cloud-first / product-led go-to-market motions is a plus.
• Strong written and oral communication skills for remote collaboration and customer-facing engagement.
• Creative problem solving for customer adoption challenges and customer-facing technical guidance.

Compensation & Benefits

• In the US, the OTE range for this role is $235,000 - $278,000 (actual compensation may vary based on level, experience, and skillset).
• All roles include Restricted Stock Units (RSUs).
• 100% remote, global culture with defined career growth pathways.
• In-person onboarding to support ramping and team integration.
• Global annual leave policy of 30 days per annum (3 days reserved for Grafana Shutdown Days; local legislation may apply).
• Transparent communication, innovation-driven environment, and empowered teams.

Equal Opportunity

Grafana Labs is an equal opportunity employer and recruits, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected characteristics. The company may use AI tools in recruitment but the recruitment team will manually review inbound CVs.