Manager, Revenue Systems

Details

Over 8,000 companies — from scrappy startups to global brands — use Customer.io to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.

Overview

We are looking for a highly motivated Manager, Revenue Systems who will drive strategy, management, and continuous optimization of revenue systems to support and scale revenue processes. This role focuses on CRM administration, integrations, data integrity, automation, and systems innovation. The role collaborates cross-functionally with Sales, Marketing, Customer Success, RevOps, and IT, and will be expected to be available for collaborative work within US EST/CST time zones for at least 4 hours per day. Location: Americas Remote.

Responsibilities

• Own strategic planning, implementation, and management of key revenue systems, particularly Salesforce, ensuring alignment with business objectives.
• Design, document, and optimize critical revenue processes within systems to ensure operational excellence and scalability.
• Manage complex cross-functional projects involving Sales, Marketing, Customer Success, and IT teams; provide clear communication and meticulous project management.
• Identify and implement system improvements, automation opportunities, and innovative solutions to increase productivity and effectiveness.
• Serve as the key liaison between GTM Operations and IT to ensure system integrations and workflows meet evolving business needs.
• Conduct regular system audits, analyze data quality, and ensure compliance with defined processes and standards.
• Develop and maintain comprehensive system documentation, standard operating procedures (SOPs), and training materials for revenue teams.
• Provide strategic input and collaborate closely with RevOps and business leadership to align systems initiatives with broader revenue objectives.

Requirements

• 5+ years of experience in Revenue Operations, Revenue Systems, Sales Operations, or similar system-focused roles (ideally at a B2B SaaS company).
• Deep expertise in Salesforce administration, including Lightning UX, automation flows, reporting, and integrations.
• Extensive understanding of GTM processes including lead management, sales funnel optimization, and territory planning.
• Proven track record managing complex CRM implementations, integrations, and cross-functional projects.
• Strong analytical capabilities and a strategic mindset able to translate business needs into actionable system improvements.
• Hands-on experience with additional revenue tools such as marketing automation platforms, Salesloft, LinkedSquares, RevenueHero, Gong, or similar.
• Experience conducting system audits and maintaining data quality and integrity.
• Experience in change management, system training, and enablement practices.
• Excellent organizational, prioritization, and problem-solving skills; ability to work in a fast-paced environment.
• Available for collaborative work within US EST/CST time zones for at least 4 hours per day.

Desired Attributes

• Highly self-motivated with a passion for software, automation, integration, and continuous learning.
• Team-oriented mindset and ability to work effectively with minimal supervision.
• Excellent collaboration and stakeholder management skills; comfortable influencing and partnering across all organizational levels.
• Proficiency with project management and documentation tools such as Notion, Linear, and process mapping tools like Figma.

Compensation & Benefits

• Starting salary for this role is $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Our Process

• 30-minute Zoom Call with Recruiter
• 45-minute Zoom Call with Hiring Manager
• 45-minute Zoom Calls with a few Leadership Team Members
• 45-minute HW Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Virtual interviews will be conducted using Zoom (video required). Offers will be extended in writing on official Customer.io letterhead.

Inclusion

Customer.io recognizes the stifling impact of systemic injustice on diverse communities and is committed to increasing inclusion and equity within the tech industry through bias-free hiring practices and inclusive team culture.

How to Apply

Check out the careers page for more information and to apply: https://customer.io/careers/