Manager, Solutions Engineering

at Grafana Labs
📍 United States
📍 New York City, United States
USD 234,000-278,000 per year
SENIOR
✅ Remote

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 4 Grafana @ 4 DevOps @ 3 IaC @ 3 GitHub @ 3 GitHub Actions @ 3 CI/CD @ 3 Leadership @ 4 Mentoring @ 4 Product Management @ 6 OSS @ 4

Details

Grafana Labs is a remote-first, open-source company that builds observability and monitoring tooling used by millions worldwide. The Solutions Engineering Manager (East Region) will build and lead a high-performing regional team of Solution Engineers, partner with Sales, Customer Experience, Product, Engineering and Marketing, and help drive adoption of Grafana OSS and commercial/cloud offerings.

Responsibilities

  • Attract, recruit, ramp, mentor and develop a team of Presales Solution Engineers from diverse backgrounds.
  • Operate as a player/coach: balance hands-on field responsibilities (executive sponsorship of key accounts, demos, workshops, POVs, technical validation) with coaching and performance management of the team.
  • Own regional planning, actions and outcomes; partner with sales leadership on GTM programs and top-of-funnel initiatives.
  • Drive programs and collateral for customer adoption and roll-out of Grafana products; partner with Customer Experience for professional services, support, training and customer success.
  • Work with Marketing to drive community and adoption programs in the region for OSS and commercial/cloud products.
  • Collaborate with Product Management and Engineering to influence the product roadmap based on customer and team feedback.
  • Own and report on quarterly cadence and team performance; help build pipeline and drive new logo acquisition.

Requirements

  • Located in the Greater New York City Area (role is Remote within the United States).
  • 5+ years in the high tech industry in roles such as Developer, Sales Engineer/Architect, Manager, etc.
  • Direct experience mentoring, developing people and managing performance over time.
  • Direct experience selling monitoring, data or visualization products and deep familiarity with observability/monitoring concepts.
  • Experience with Open Source selling or Cloud-first / product-led GTM motions is a strong plus.
  • Experience with sales methodologies and qualification frameworks (examples called out: Command of the Message, MEDDPICC).
  • Familiarity with DevOps tooling and practices (IaC, CI/CD, GitHub Actions) is a plus.
  • Proven ability to own a book of business, exceed quarterly targets, and partner effectively with sales leaders.

Compensation & Benefits

  • US OTE (On-Target Earnings) range: $234,000 - $278,000 (actual compensation may vary by level, experience and skills).
  • Roles include Restricted Stock Units (RSUs).
  • 100% remote company culture with global teams; in-person onboarding is provided.
  • Global annual leave policy: 30 days per annum (3 days reserved for Grafana Shutdown Days). Local legislation will be adhered to where applicable.
  • Grafana Labs is an Equal Opportunity Employer and may use AI tools to assist screening while maintaining manual review of applications.

Technologies, skills and domains mentioned

  • Grafana (Grafana Cloud, Grafana Enterprise Stack), Grafana Mimir, Grafana Loki, Grafana Tempo
  • Observability and monitoring
  • Presales / Sales Engineering / GTM
  • Sales methodologies: MEDDPICC, Command of the Message
  • DevOps: IaC, CI/CD, GitHub Actions
  • Open Source and Cloud-first / Product-led sales motions