Marketing Operations Associate | Est | Remote

Details

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana around the globe. The company supports observability through the Grafana Cloud and Grafana Enterprise Stack, including Grafana Mimir (metrics), Grafana Loki (logs), and Grafana Tempo (traces). Grafana Labs serves more than 3,000 companies and emphasizes a global collaborative culture, transparency, autonomy, and trust.

Responsibilities

• Act as the primary operational point of contact for regional marketers, managing program setup, intake requests, and documentation for in-person and virtual events.
• Own end-to-end event operations execution, including registration workflows, email scheduling, quality assurance, and tooling setup (examples: Splash, Zuddl, Customer.io, Chili Piper).
• Support campaign performance reporting by building and maintaining Salesforce campaign attribution and Chili Piper tracking.
• Use AI tools and automation to solve operational challenges, increase efficiency, and streamline workflows.
• Maintain and troubleshoot marketing tools, ensuring smooth integrations and a high standard of quality across systems.

Requirements

• 2–3 years of marketing experience, ideally in an operations or marketing automation capacity.
• Hands-on experience with marketing automation tools and the ability to perform basic Salesforce reporting.
• Comfortable working across marketing technologies and understanding how they connect.
• Skilled at managing multiple priorities while keeping projects organized and on track.
• Able to triage incoming requests and work with stakeholders to deliver solutions efficiently.

Mindset and Approach

• Embracing new tools and technology, leaning into exploring AI-first solutions for marketing workflows.
• Naturally curious, able to learn quickly, and comfortable in a high-speed environment.
• Self-motivated, organized, and adaptable when priorities shift.
• Process-driven, with a commitment to documenting work and following established workflows.

Bonus Points For

• Prior experience and experimentation with AI beyond basic use, with examples of how you’ve applied them in a work setting.
• Strong data skills, including identifying trends and insights from metrics.
• Experience troubleshooting marketing technology issues without escalation.
• Experience in observability, open source, or software industries.

Compensation & Rewards

• In the United States, the OTE compensation range for this role is $64,662 - $77,770. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.
• Benefits include equity, bonus (if applicable), and other benefits listed by the company.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture.
• Scaling organization with meaningful work in a high-growth environment.
• Transparent communication and innovation-driven autonomy.
• Open source roots and an empowered, low-ego culture.
• In-person onboarding and a global annual leave policy (30 days per annum, with 3 days reserved for company shutdown days).

Equal Opportunity

Grafana Labs recruits, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other characteristics. The company may utilize AI tools in the recruitment process to assist in matching CVs to job postings; recruitment team will continue to review CVs manually.