Used Tools & Technologies
Not specified
Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
SQL @ 5
Tableau @ 5
Leadership @ 3
Communication @ 3
BI @ 5
Project Management @ 6
Power BI @ 5
Compliance @ 3
Agile @ 6
AI @ 3
Change Management @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
We are looking for an experienced Program Manager to lead and scale service fulfillment and reverse logistics operations across the U.S. You will design, implement, and continuously improve end-to-end processes for installation, field service fulfillment, parts logistics, returns, and depot repair to meet aggressive SLAs, cost targets, and customer experience goals.
This position is based in Dallas, Texas. The role may include remote work options across the U.S.
Responsibilities
- Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support.
- Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
- Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams, and field service providers; negotiate contracts and measure performance.
- Define program benchmarks (OTD, SLA compliance, RMA turnaround, inventory turns, shipping cost per unit, fill rate, first-time fix rate) and build dashboards for leadership.
- Lead continuous improvement initiatives using Lean and Six Sigma tools to reduce cost, cycle time, and failures while increasing capacity and quality.
- Develop capacity planning and inventory strategies based on projected demand to support product launches and seasonal demand spikes.
- Lead change management: rollout of new systems (WMS, TMS, FSM, ERP integrations), SOPs, training, and governance.
- Own risk management and business continuity planning for logistics and field operations (disruption mitigation, contingency carriers, spare pools).
- Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.
- Travel up to 25% and work across Texas time zones as needed.
Requirements
- 8+ years of program or operations management experience focused on fulfillment, logistics, field service, or service operations in a high-tech or hardware environment.
- Bachelor’s degree or equivalent experience in supply chain, engineering, business, or related field; MBA or relevant certification (CSCP, Six Sigma) preferred.
- Proven track record managing complex, cross-functional programs with external partners (3PLs, carriers, repair depots).
- Strong data-driven decision-making: experience with benchmark definition, dashboards, and regular operational reviews.
- Hands-on experience with WMS/TMS, FSM platforms, and ERP integration projects.
- Demonstrated ability to optimize inventory, forecast demand, and manage reverse logistics/RMA processes.
- Excellent collaborator management, negotiation, and vendor management skills.
- Comfortable working in fast-paced, ambiguous environments with tight timelines.
Preferred / Ways to Stand Out
- Project management certifications (PMP) or Agile experience and strong process improvement capabilities.
- Analytical proficiency with SQL, Excel modeling, and BI tools (Tableau, Power BI).
- Excellent written/verbal communication, able to present to executive audiences.
- Experience scaling operations for rapid growth and new product launches.
Compensation & Benefits
- Base salary ranges (location- and level-dependent):
- Level 4: 136,000 USD - 218,500 USD per year
- Level 5: 176,000 USD - 276,000 USD per year
- Eligible for equity and benefits.
Additional Notes
- Applications accepted at least until June 12, 2026.
- NVIDIA uses AI tools in its recruiting processes and is an equal opportunity employer.