Partner Experience Lead

Details

OpenAI's Go-To-Market Partnerships team builds and scales the company's strategic partner ecosystem. As part of the Partner Strategy, Operations & Programs team, this role defines and scales the operating system behind OpenAI's global partner ecosystem — owning systems, processes, programs, and data architecture that enable partners and internal teams to operate efficiently at scale.

Responsibilities

Partner Systems, Programs & Operations

• Own the end-to-end partner operating model, including onboarding, engagement, governance, and lifecycle management.
• Define and evolve Rules of Engagement (ROE), operating procedures, FAQs, escalation paths, and program frameworks for internal and external stakeholders.
• Lead strategy, implementation, and continuous improvement of partner systems, including CRM, PRM, and supporting partner technologies.
• Ensure system integrations, workflows, automations, and data flows operate reliably across the partner ecosystem.
• Partner with Business Systems and Engineering to define requirements, prioritize enhancements, and drive adoption of partner platforms.
• Design scalable processes to reduce friction and improve partner satisfaction and productivity.
• Establish governance models to ensure consistency across partner motions globally.
• Lead development and operationalization of partner programs: incentives, tiering, certifications, onboarding, and engagement frameworks.
• Drive issue management, exception handling, and continuous improvement initiatives across the partner lifecycle.

Data, Analytics & Business Performance

• Own partner data strategy and reporting infrastructure.
• Define the KPI framework to measure partner performance, ecosystem health, operational efficiency, and business impact.
• Establish trusted reporting environments that provide leadership with decision-grade visibility into partner performance.
• Partner with Data Engineering and Analytics to design scalable data pipelines, governance standards, and reporting architecture.
• Build and evolve executive dashboards, operating reviews, forecasting frameworks, and inspection cadences.
• Lead quota-setting and target allocation processes for partner-sourced, partner-influenced, and partner-managed motions.
• Develop attribution methodologies and measurement frameworks reflecting partner contribution and business outcomes.
• Ensure data quality, consistency, auditability, and trust across partner systems and reporting environments.
• Drive analytical insights to inform strategic decisions, investment priorities, and program optimization.

Leadership & Cross-Functional Execution

• Lead and scale a global team responsible for partner operations, programs, systems, and analytics.
• Act as the primary operational advisor to Partnerships leadership on systems, processes, performance management, and organizational scaling.
• Partner closely with Revenue Operations, Finance, Data, Engineering, Sales, Legal, and Product to align priorities and execution.
• Build operating cadences that drive accountability, transparency, and continuous improvement.
• Create alignment across stakeholders during rapid growth and organizational change.

Requirements

• 10+ years of experience in Strategy & Operations, Partner Operations, Revenue Operations, Business Operations, or related functions within high-growth technology companies.
• Deep expertise designing and scaling CRM, PRM, and partner technology ecosystems.
• Experience owning large-scale operational transformations involving systems, workflows, governance, and organizational change.
• Strong understanding of data architecture, reporting infrastructure, business intelligence, and analytics operating models.
• Experience building KPI frameworks, executive dashboards, forecasting processes, and performance management systems.
• Experience leading quota-setting, territory planning, target allocation, or related business planning initiatives.
• Strong understanding of data governance, attribution methodologies, and operational metrics design.
• Proven ability to translate ambiguous business requirements into scalable systems and processes.
• Experience leading high-performing global teams across operations, analytics, systems, or program management disciplines.
• Exceptional communication and stakeholder management skills, including influencing executive leadership.
• A builder mentality with the ability to balance strategy, execution, and operational excellence.

Benefits

• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave.
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple company office closures throughout the year, plus paid sick or safe time as required by law.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends) may be provided.

About the Team

OpenAI's Go-To-Market (GTM) Partnerships team builds and scales the strategic partner ecosystem, working across Sales, Product, Operations, Engineering, Finance, and Business Systems to create seamless experiences for partners and internal teams.

About OpenAI

OpenAI is an AI research and deployment company focused on building safe general-purpose AI and deploying it responsibly. The company emphasizes safety, diverse perspectives, and equal opportunity employment practices. Background checks and reasonable accommodations for applicants with disabilities are described in the posting.