Payments Risk Analyst I, Operations (Platform)

Details

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Responsibilities

• Review high-risk transfers for potential manufactured spend or rewards abuse and accurately decision customer accounts
• Review high-risk transfers for potential fraudulent activity and accurately decision customer accounts escalated by Payments Risk and other teams
• Communicate your findings to the broader team and leadership, as well as providing recommendations for remediation
• Monitor dashboards to ensure key metrics are within target
• Collaborate on fraud mitigation strategies and processes with a cross-functional team from Product, Engineering, and Customer Support
• Provide feedback regarding rule performance and risk logic to corresponding Payments Risk investigations teams

Requirements

• 3+ years relevant experience with payments risk, fraud mitigation or ACH/Push Payments/Cards payment rails
• 2+ years fighting internet-based risk, abuse, or fraud in an e-commerce or financial services environment
• BA / BS degree or equivalent practical experience
• The curiosity to self-drive investigations, identify patterns, and find the root cause
• A passion for fighting fraud
• Demonstrate core cultural values: clear communication, positive energy, continuous learning, and efficient execution

Nice to Haves

• Experience with Looker, Tableau, or other data visualization tools
• Experience in data analyses using SQL
• Familiarity with GitHub, JIRA, and Google Workspace apps
• A mind toward automation
• An understanding of blockchain analytics and/or fraud trends within the cryptocurrency ecosystem

Benefits

• Medical Plan, Dental and Vision Plan with generous employee contributions
• Health Savings Account with company contributions each pay period
• Disability and Life Insurance
• 401(k) plan with company match
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Volunteer Time Off
• Fertility Counseling and Benefits
• Generous Time off/Leave Policy
• The option of getting paid in digital currency