Policy Products Manager, City Portal

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Role overview

As the City Portal Manager, you will lead Airbnb’s City Portal, a pioneering product empowering over 1,000 governments globally. You will collaborate cross-functionally to set the strategic direction for this product, working closely with product teams to develop features, and take ownership of implementing comprehensive training, reporting, and feedback programs. You will ensure seamless collaboration between internal and external users in a scalable manner and act as a project manager and account owner dedicated to scaling impact and turning every user into a champion.

Since launching in September 2020, the City Portal has expanded to over 1,000 places globally. This role sits within the Policy Products sub-team of Policy Central and plays a key part in building strong, compliant relationships with governments worldwide.

Responsibilities

• Lead the strategic evolution of Airbnb's City Portal product, collaborating with cross-functional teams to shape its development and ensure it meets the needs of over 1,000 governments worldwide.
• Lead a programme to onboard and manage government partners: align on goals, success metrics, expectations; provide tailored collateral and live product walkthroughs.
• Collaborate with product, policy, and operations teams to drive the Portal’s evolution, develop new features, resolve friction points, and ensure compliance and effective usage across geographies.
• Gather feedback from users, surface improvement opportunities, and develop scalable processes (playbooks, training) to support continuous improvement and adoption.
• Own program-level reporting and analytics to measure success and inform product and policy decisions.

Requirements

• Strong project management skills with the ability to drive cross-functional collaboration and navigate complex internal organizations.
• Excellent communication, interpersonal, and presentation skills, with experience influencing and aligning diverse stakeholders across the globe.
• Data-driven and solutions-oriented, with strong analytical abilities and attention to detail.
• Experience with government, regulatory, or policy environments is a plus.
• Personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.
• Passion for Airbnb and the company mission.

Location & work arrangement

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• Candidates must live in a U.S. state where Airbnb, Inc. has a registered entity (some states are excluded; the list is maintained by Airbnb). If employed by another Airbnb entity, recruiter will confirm eligible states.
• Offices: United States

How We'll Take Care of You / Benefits

• Base pay range: $145,000 — $170,000 USD (actual base pay dependent on factors like training, transferable skills, work experience, business needs and market demands).
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• Airbnb emphasizes inclusion and offers reasonable accommodations for candidates with disabilities during the application and interview process ([email protected]).