Policy Team Lead, Trust & Safety

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

We’re building a safe, fair, and trusted marketplace where millions of people can buy and sell with confidence. As Policy Team Lead, you’ll own the design and evolution of the rules that keep our community thriving. You’ll make sure our policies are clear, consistent, and scalable as we grow across markets. You’ll lead a team of policy managers, balancing user needs, business goals, and regulatory requirements..

In this position, you’ll

• Lead & grow a team of policy managers - setting goals, guiding priorities, and supporting policy development
• Define marketplace rules across items, interactions, and behavior - keeping them clear, fair, and enforceable
• Spot risks early (fraud, harmful content, regulatory shifts, media attention) and translate them into smart, proactive policy updates
• Collaborate cross-functionally with Legal, Trust & Safety, Product, and Comms to ensure rules are clear, consistently applied, and backed by the right policies and team structure
• Monitor effectiveness: track how policies perform in practice, identify gaps, and iterate.

About you

For this position, we're looking for

• Commercial experience in marketplace policy development
• Proven strategy skills and experience in building and scaling teams in a fast-moving, high-growth environment.
• Team leadership experience - you know how to guide, coach, and grow people
• Strong analytical skills: you can balance risk, fairness, and commercial realities
• Excellent communication skills - you can explain complex policies in plain language
• Pragmatism: you know perfect rules don’t exist, but smart trade-offs do
• Comfort navigating ambiguity and moving quickly when issues arise

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 4,275 - € 5,792 gross per month.