Presales Solutions Architect

Details

As a Presales Solutions Architect at Customer.io you will bridge the technical gap between qualified prospects' needs and our product. You will be focused on supporting the sales team in closing premium deals while ensuring prospective customers are confident in their buying decision. You will act as a technical resource and product expert for Account Executives and Sales Enablement, answering technical questions and delivering custom solutions for integrations and core use cases.

Responsibilities

• Assist Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for customer use cases
• Articulate and present ideas and recommendations to prospective customers via written and video formats
• Work with Customer Success to ensure a smooth transition from pre- to post-sale on behalf of the customer
• Contribute to improvements of Sales-owned demo account(s) aligned with sales strategy
• Create collateral, documentation, and other technical sales materials as needed
• Spend ~75% of time working on deals and ~25% creating collateral and documentation

Requirements

• Baseline: 2+ years of experience in roles requiring technical expertise, customer interaction, and problem-solving
• Availability to support typical working hours around 8 am to 5 pm EST (GMT-5)
• Ability to communicate technical ideas to both technical and non-technical prospects (verbal and written)
• Initiative to research, plan, and execute projects from start to completion
• Strategic, thoughtful, and empathetic decision-making
• Understanding of sales processes and sales strategy
• Experience working for a SaaS company or with a marketing automation platform
• Basic understanding of Computer Science principles
• Familiarity with NoSQL data structures and RESTful applications
• Experience working with templating languages like Liquid, Handlebars, or Jinja

Compensation

• Starting salary: $120,000 base USD (or equivalent in local currency)

Benefits

• Unlimited PTO (encouraged at least 20 vacation days in addition to holidays and sick days)
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401(k) retirement matching — up to 5% dollar-for-dollar match
• $1,500 annual healthy lifestyle budget
• $250 monthly Remote Work Stipend
• $300 monthly co-working space rental reimbursement
• $2,000 yearly professional education budget
• $1,500 home office budget
• One month sabbatical after five years
• Opportunities to meet peers in person throughout the year

Equity, hiring, and diversity

• Competitive cash compensation, equity, and benefits
• Final candidates will complete background checks and employment verifications
• Customer.io commits to inclusive hiring practices and increasing equity in tech

How to apply & hiring process

• Apply at the Customer.io careers link and explain your interest
• Use of AI/automation during interviews or assessments is prohibited

What to expect from the hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with the Hiring Manager and three potential coworkers

For more information, see Customer.io's careers page and company information.