Process Design Specialist

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

As Process Design Specialist, you will be responsible for designing, documenting, and improving end-to-end operational processes. This includes identifying gaps and opportunities, preparing implementation plans, managing testing phases, and refining workflows based on feedback and performance data. You'll also ensure processes are ready for automation and aligned with business goals.

You’ll join the Harmed Member Experience team - the group responsible for building new processes and delivering complex operational solutions that support our growth. The team is responsible for incorrect condition, damaged in transit or lost items and safety issues. You’ll report to a Manager within Harmed Member Experience team and work closely with Project Managers, Product teams, Knowledge Management and Process Improvement teams. Together, you’ll help shape how Vinted expands and adapts, turning complex challenges into clear, effective solutions.

In this position, you’ll

• Ensure processes are documented, efficient, and adaptable for automation.
• Identify and address process gaps and improvement opportunities.
• Create new processes and workflows that support evolving business needs.
• Establish workflows for process validation, testing, and post-test adjustments.
• Create detailed implementation plans, including tasks, timelines, and responsibilities.
• Manage stakeholder feedback to improve process quality and efficiency.
• Monitor process performance and refine as needed.
• Improve process creation standards.
• Collaborate with product teams on AB tests.
• Align processes with business goals and ensure tools and systems support.

About you

• Proven experience in process design, process improvement, operations management or related roles.
• Detail-oriented problem solver, who is able to identify operational gaps and inefficiencies.
• Familiar with process mapping and design tools (e.g., Lucidcharts, Visio, or similar software).
• Capable of effectively reading and interpreting data using metrics dashboards (e.g. Looker, EasyBI).
• Strong communicator who thrives in collaborative, cross-functional environments.
• Comfortable working with stakeholders across different teams.
• Able to adapt to a fast-changing environment, resilient to change.
• Excellent written and spoken English.
• Experience in customer support or operations management would be considered as an advantage.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2358 - € 3192 gross per month.