Product Engagement Specialist

Details

As a Product Engagement Specialist on the User Operations team, you will help shepherd smooth, successful product launches across internal support teams and external partners. You will coordinate readiness efforts end-to-end while also building scalable systems that increase the efficacy of that end-to-end process. This is a high horsepower role spanning launch execution, enablement, and systems building—focused on durable mechanisms, rather than brute forcing your way into a successful launch.

This role is based in San Francisco, CA (hybrid: 3 days in office) and offers relocation assistance.

Responsibilities

• Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness.
• Build mechanisms that make launches and feedback scalable: automation, playbooks, operating procedures, taxonomies, dashboards, and routing so impact compounds over time.
• Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes.
• Develop scalable feedback loops that ingest signals from support channels and partners, normalize them into durable categories/severity, and route insights to Product and Engineering owners.
• Identify launch risks early and drive mitigation plans that protect customer experience and service levels.
• Collaborate cross-functionally with Product, Engineering, Marketing, Legal/Policy, and Operations to align on launch goals, timelines, and readiness metrics.
• Report on readiness and feedback loop performance, including key insights, trends, and prioritized recommendations.

Requirements

• Experience coordinating product launches or operational rollouts, especially adjacent to customer support teams and/or external partners.
• Experience shipping tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines).
• Technically fluent and comfortable prototyping with data and new tools.
• Strong customer advocacy mindset and ability to translate user pain into engineering-ready problem statements.
• Highly organized, able to manage multiple workstreams, and thrive in fast-paced environments with shifting priorities.
• Clear communicator across technical and non-technical audiences; able to drive alignment without heavy process.
• Take ownership from ambiguous problem through implementation and measurable outcomes.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple paid coordinated company office closures, plus paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits such as charitable donation matching and wellness stipends.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI system capabilities and seek to safely deploy them through our products. OpenAI is an equal opportunity employer and does not discriminate on the basis of legally protected characteristics.

Background checks for applicants will be administered in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered consistent with applicable laws, including local Fair Chance ordinances. OpenAI is committed to providing reasonable accommodations to applicants with disabilities.