Product Manager, ChatGPT Business Growth

Details

About the Team

We’re the team behind ChatGPT, a rapidly evolving AI assistant used by hundreds of millions of people to learn, create, and solve problems. In addition to our global consumer base, over 5 million business customers use ChatGPT to get work done. Our goal is to make ChatGPT even more intuitive and helpful for individuals and teams everywhere.

Role overview

We’re looking for an experienced product leader to drive growth for ChatGPT’s Business plan, our self-serve product for professionals and teams. Your mission will be to help millions of people use AI to be more productive, collaborative, and effective at work.

You’ll define and lead the self-serve growth strategy, including how people discover the Business plan, try it, upgrade, onboard their team, and find ongoing value. You’ll work cross-functionally to improve upgrade funnels, expand usage, and evolve pricing and packaging to meet diverse customer needs.

This is a high-impact role with the opportunity to define how AI gets adopted in workplaces and scale what is already a fast-growing business line into a large, sustainable business.

Responsibilities

• Define and drive the product vision and roadmap for ChatGPT’s self-serve Business offering
• Own the full user journey, from discovery and purchase to onboarding, team expansion, and long-term retention
• Ensure we have the right pricing and packaging to support a range of business needs
• Optimize user journeys between consumer and business plans
• Use data, experimentation, and customer insights to improve upgrade and conversion funnels
• Collaborate with engineering, design, go-to-market, and data science teams

Requirements

• 6+ years of product management experience, including a track record of leading growth for self-serve SaaS products
• Highly analytical and fluent in experimentation (A/B testing, metrics-driven decision making)
• Deep empathy for business users and experience designing products for teams, professionals, or business customers
• Experience with pricing & packaging, onboarding flows, upgrade funnels, and retention strategies for SaaS/self-serve products
• Comfortable working in high-ambiguity, high-impact environments and aligning cross-functional teams (product, engineering, design, GTM, data science)
• Motivated by OpenAI’s mission and excited to help businesses around the world unlock the power of AI in their work

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them to the world through our products. We are an equal opportunity employer and provide reasonable accommodations to applicants with disabilities.

Benefits (high level)

• Base pay in the listed range plus equity and performance-related bonuses
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts
• Pre-tax accounts (Health FSA, Dependent Care FSA, commuter accounts)
• 401(k) retirement plan with employer match
• Paid parental leave, paid medical and caregiver leave
• Flexible PTO for exempt employees and paid time off for non-exempt employees
• 13+ paid company holidays and company office closures throughout the year
• Mental health and wellness support; employer-paid basic life and disability coverage
• Annual learning & development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees

(Description includes responsibilities, required skills, collaboration expectations, and benefits as provided in the original posting.)