Product Manager Cx - Customer Billing Experience

Details

Be a key player in redefining how millions of customers interact with their energy services, driving impact that goes beyond the product—straight into homes, communities, and the planet.

Be at the forefront of digital innovation by applying cutting-edge AI technologies to solve complex customer challenges and create seamless, intuitive experiences.

You’ll own your product vision, drive measurable outcomes, and have the space and support to experiment, learn, and grow into a true leader in product management.

Responsibilities

• Define a clear product vision that aligns with Eneco’s strategy and customer needs.
• Lead complex online customer journeys—from front-end digital touchpoints to backend billing systems (MVS).
• Integrate cutting-edge AI solutions to simplify, enhance, and personalize interactions.
• Drive experiments and data-driven decisions to continuously improve key metrics like NPS, CSAT, Cost-to-Serve (CTS), Public Perception, and % Monthly Active Users (MAU).
• Build and maintain strong alignment with stakeholders across the business, ensuring clear priorities and effective communication.
• Foster a culture of experimentation and learning within your team, balancing short-term wins with long-term strategic outcomes.
• Deliver measurable improvements in the customer billing experience that directly impact satisfaction, engagement, and efficiency.
• Ensure AI-driven solutions deliver real value and are integrated seamlessly into the customer journey.
• Translate complex billing processes into simple, customer-friendly solutions.
• Empower your cross-functional team to work effectively, experiment, and deliver at pace.
• Prioritize ruthlessly, focusing on what moves the needle, and saying ‘no’ when needed.
• Maintain a strong connection to customer needs while balancing business goals and technical feasibility.

Requirements

• Proven experience as a Product Manager in customer-facing digital products, ideally in billing, payments, or complex transactional domains.
• Hands-on experience with experimentation platforms (GrowthBook is a plus) and a data-driven mindset.
• Curious, forward-thinking, and eager to leverage AI to create customer impact.
• Strong stakeholder management skills: align teams, manage complexity, and communicate with clarity and confidence.
• Comfortable working in ambiguous environments, with the ability to navigate trade-offs and make tough decisions.
• Familiarity with backend systems (billing systems like MVS are a bonus).
• A team player who builds trust, collaboration, and positive energy within and across teams.
• Ideally, diversity of thought and background is valued in the team.

Benefits

• Gross annual salary between €95,000 and €120,000 including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing.
• FlexBudget allows payout, extra holiday days, or savings.
• Personal and professional growth opportunities.
• Hybrid working environment: 40% in the office and 40% at home, with flexibility on remaining days.
• Work-life balance and a focus on sustainability and ambitious growth.

Work Environment

You'll be part of Eneco’s Customer Experience team in a hybrid setting combining their sustainable headquarters in Rotterdam with remote work flexibility. Collaboration includes product managers, designers, engineers, and data experts all focused on delivering world-class digital experiences.