Product Manager - DGX Serviceability

Details

NVIDIA is the defining technology company of the Artificial Intelligence era. In this role you will own the full product lifecycle for Enterprise AI factory — defining requirements, driving compute, networking, and storage architecture, and guiding designs from concept through engineering, validation, and deployment in customer environments. You will own the Serviceability aspect of DGX products, develop service collateral, and work cross-functionally with engineering, partners, and customers to improve deployment and lifecycle management.

Responsibilities

• Own the serviceability aspect of the DGX product lifecycle — from development and go-to-market to obsolescence.
• Define product requirements and user stories by incorporating customer needs, solution-architecture feedback, and cross-team input across NVIDIA.
• Develop comprehensive plans that address product serviceability, including service labels, product component numbering, system indicators, and user-interface aides.
• Create effective collateral: service guides, tools, and procedures for NVIDIA, partners, and customers.
• Collaborate to improve system packaging for ease of installation and secure shipment.
• Work with engineering to improve customer experience for system deployment and firmware lifecycle management.
• Conduct Out Of Box Experience (OOBE) validation and related activities.

Requirements

• Deep understanding of systems and familiarity with accelerated compute and network technologies.
• Proven experience handling system components and defining content for field procedures and service processes.
• Hands-on experience deploying, operating, and managing solutions in the data center.
• Experience with NVIDIA tools and ecosystems such as CUDA, DCGM, and UFM is highly valued.
• Proficiency in 3D tools, including CAD and rendering software, is essential.
• Strong problem-solving skills and ability to make sophisticated trade-offs.
• 12+ years of total experience in technology with product management or engineering experience in high-tech, cloud, AI/ML technologies.
• BS or MS in engineering, computer science, or another technical field (or equivalent experience). MBA is a plus.

Ways to stand out

• Experience building 0–1 products.
• Recent experience in key data center technologies such as server architectures and liquid cooling.
• Experience in deployment and operation of systems at large scale, resilient system design, and clustering compute resources.

Benefits & Additional Information

• Base salary range: 208,000 USD - 327,750 USD (final base determined by location, experience, and comparable pay).
• Eligible for equity and NVIDIA benefits.
• Applications accepted at least until October 3, 2025.
• NVIDIA is an equal opportunity employer and values diversity in hiring and promotion practices.