Product Manager - DGX Serviceability

Details

NVIDIA is the defining technology company of the Artificial Intelligence era. We are building a legacy of innovation that is powered by outstanding technology and extraordinary people. In this role, you will own the full product lifecycle for Enterprise AI factory—defining requirements, driving compute, networking, and storage architecture, and guiding designs from concept through engineering, validation, and deployment in customer environments.

At NVIDIA, be a part of a diverse, collaborative environment that motivates all team members to excel in their work. NVIDIA’s Enterprise Product Group is a small, dynamic, and highly motivated team behind DGX systems and DGX SuperPOD—the platforms that established NVIDIA as the gold standard in AI development and deployment. By delivering turnkey, coordinated solutions, the team helped transform NVIDIA from a GPU hardware vendor into a full-stack AI and data-center company. We are currently seeking a dynamic individual to join our team as a Product Manager who can move and adapt quickly to changing needs.

Responsibilities

• Own the Serviceability aspect of the DGX product lifecycle—from development and go-to-market to obsolescence.
• Define product requirements and user stories by channeling customer needs, solution-architecture feedback, and cross-team input within NVIDIA.
• Develop a comprehensive plan that addresses product serviceability across compute, networking, and storage architecture.
• Develop effective collateral including service guides, tools and procedures for NVIDIA, partners, and customers.
• Develop service labels, product component numbering, system indicators, and user interface aides.
• Collaborate to improve system packaging for ease of installation and secure shipment.
• Work with engineering to improve customer experience for system deployment and firmware lifecycle management.
• Conduct Out Of Box Experience activities.

Requirements

• Deep understanding of systems and familiarity with accelerated compute and network technologies.
• Proven experience handling system components and building/defining content for field procedures.
• Experience with NVIDIA tools and ecosystems such as CUDA, DCGM, UFM is highly valued.
• Hands-on experience deploying and managing solutions in the data center.
• Proficiency in 3D tools, including CAD and rendering software, is essential.
• Strong problem-solving skills and the ability to make sophisticated trade-offs.
• 12+ years of total experience in technology with product management or engineering experience in high-tech, cloud, or AI/ML technologies.
• BS or MS in engineering, computer science, or another technical field (or equivalent experience). MBA is a plus.

Ways to stand out

• Experience in building 0-1 products.
• Recent experience in key data center technologies such as server architectures and liquid cooling.
• Experience with deployment and operation of systems at large scale; resilient system design; and clustering compute resources.

Compensation & Benefits

• Base salary range: 208,000 USD - 327,750 USD (determined based on location, experience, and pay of employees in similar positions).
• Eligible for equity and benefits (see NVIDIA benefits page).

Other

• Applications for this job will be accepted at least until October 3, 2025.
• NVIDIA is an equal opportunity employer and is committed to fostering a diverse work environment. NVIDIA does not discriminate on the basis of any characteristic protected by law.