Product Manager for Collections NL | Digital & Self-Service

Details

Collections NL aims to make a difference by being the partner of customers in financial difficulties. We offer our customers 'personal, easy, smart, and frictionless' solutions with the help of advanced analytics for customers with (potential) financial difficulties. By doing so, we want to prevent customers from getting into financial problems (Prevention) and help those with ING product-related debts in a sustainable manner. Even when it comes to debt recovery, more and more customers want to handle everything independently and digitally, while seeking personal and relevant advice for complex financial problems.

The team | Squad

The Janus squad, where you will become the Product Manager (Customer Journey Expert), plays an important role in the IT processes and digitalization within the Collections Tribe. Janus is responsible for the ERIS application, which ensures that the data flow of customers and products is collected, enriched, and fed into the arrears management system, Powercurve. Additionally, the squad develops and maintains applications that support the arrears management system in sending all means of communication to the customer (mail/email/call-bot/dialer/App/text) and updating the status of parties and agreements in treatment with Collections.

The squad operates from Leeuwarden. The tribe Collections is based in Leeuwarden and Amsterdam. Therefore, you will be required to work at both locations on a bi-weekly basis.

Responsibilities

As a Product Manager, you will collaborate with colleagues across the bank to help the customer base facing financial difficulties. Your role involves steering the technical delivery roadmap of the Janus squad. You are a key person in the cooperation between IT and business stakeholders. You drive complex changes within and across teams and domains. Your holistic view and knowledge of both business and IT are crucial.

Your key responsibilities include:

• Acting as the business representative, steering IT development, defining technical requirements, aligning (senior) stakeholders, and testing technical changes
• Thinking from scratch on new technical improvements together with our IT and business colleagues inside and outside our department
• Collaborating with multiple product managers, engineers, and the product lead to create a roadmap aligned with ING's growth ambitions
• Taking ownership of the entire technical lifecycle and driving creative solutions while considering risks and mitigating measures
• Ensuring continuity and quality

Requirements

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility.

Furthermore, you have:

• Strong affinity with IT and understanding of complex IT landscapes, enabling you to challenge Architecture and engineering experts
• 6+ years of experience within the IT domain (Understanding of batch processes, RESTful APIs, messaging queues such as Kafka, JMS, Tibco)
• 5+ years of relevant work experience in a complex Agile environment
• Experience in refining and implementing new features and functionality
• Strong conceptual and analytical skills
• Proven ability to take ownership of team processes, from vision to maintenance
• Excellent stakeholder management skills, including the ability to engage and collaborate with diverse (senior) stakeholders and taking into account the dependencies in the process chain
• Proactive approach to seeking and providing feedback
• Excellent command of Dutch and English languages, both verbal and written
• Relevant education at least at HBO/bachelor level
• Understanding the (IT) ING organization and Collections is a pré

Benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• A base salary in salary scale 11 (€ 5212 - € 8387 gross per month based on 36 hours)
• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1.5 paid, 1.5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation.