Product Manager, IT

Details

The IT organization is a cohesive team that improves security, productivity, and user experience for everyone at OpenAI. The team builds and operates the technology foundation that enables every employee to work securely, efficiently, and with high velocity from day one. Work spans building and maintaining reliable networks, identity and access systems, secure client platforms, and intuitive automation and self-service tools. The team supports the full employee journey through onboarding, hardware and logistics, and global support. As OpenAI grows, the team designs the technology that powers offices and keeps collaboration seamless across locations.

This role is based in San Francisco, CA and uses a hybrid work model (3 days in the office per week). OpenAI offers relocation assistance to new employees.

Responsibilities

• Set direction and drive alignment

  • Define and evolve product vision and roadmaps for core internal systems and platforms
  • Ensure tools enable productivity, scale securely, and deliver a seamless employee experience
  • Align priorities across IT, engineering, security, workplace and operational teams

• Iterate and ship with purpose

  • Translate operational workflows and technical constraints into clear product requirements
  • Partner with engineering, security, and IT teams to ship reliable, well-designed systems
  • Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency
  • Validate impact in production, and scale improvements over time

• Measure and improve

  • Define success metrics and measure user experience, operational efficiency, and system reliability
  • Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement
  • Deliver measurable reductions in friction and support effort

• Build deep systems & domain understanding

  • Develop deep understanding of identity, access, onboarding, endpoint, and network systems
  • Understand systems end-to-end, from identity and access to endpoints and network surfaces
  • Serve as a voice of the user, balancing usability, scale, reliability, and security requirements

Requirements

• 10+ years of product management or closely related experience, including leading complex, cross-functional products or platforms in high-growth or enterprise environments
• Strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10
• Systems thinking and technical depth to partner with IT, platform engineering, and security
• Ability to lead with clarity and curiosity, guide autonomous teams, define measurable outcomes, and iterate based on user feedback and data
• Software engineering background with understanding of modern architectures, APIs, Python, and front-end frameworks such as React to enable close collaboration with engineering teams
• Comfortable using data, telemetry, and usage insights to measure impact and prioritize work

Nice to have

• Experience applying AI and agentic technologies to build intelligent systems that automate workflows, improve reliability, and enhance the employee experience
• Working knowledge of enterprise and infrastructure domains such as identity, access, endpoint, and network systems, and how they integrate through APIs and shared platform services
• Proficiency using data, telemetry, or lightweight code to prototype automation, measure impact, and drive continuous improvement across IT, engineering, and security environments

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and human needs at its core and values diverse perspectives and experiences. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.

Benefits

• Base pay within the listed range (may vary by location, knowledge, skills, and experience)
• Equity and potential performance-related bonuses for eligible employees
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
• 401(k) retirement plan with employer match
• Paid parental leave and additional paid medical and caregiver leave
• Paid time off (flexible PTO for exempt employees) and 13+ paid company holidays
• Mental health and wellness support; employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

Background checks will be administered in accordance with applicable law and OpenAI provides a link for applicants to report non-compliant job postings.