Product Manager, New Guest Experience

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make

We are seeking an exceptional product leader to drive the next generation of Airbnb’s growth and new guest experiences. In this pivotal role, you’ll redefine the new guest experience on Airbnb and make it easy for anyone to make their first booking.

You’ll partner closely with design, engineering, marketing, and data teams to define and execute our growth strategy, innovate ways to increase Airbnb’s visibility across search engines and emerging AI platforms, and work across the entire guest experience from marketing to in-app to ensure more guests find Airbnb and have a frictionless first booking on Airbnb.

Responsibilities

• Lead the product vision, strategy, and roadmap for growth and new guest experience, driving key business outcomes across first time booking, SEO/GEO, and marketing integrations.
• Partner with marketing, engineering, and design to bridge growth channels and our in-app guest journey, ensuring seamless handoff and optimized conversion.
• Own & optimize the first-time guests experience, driving improvements that increase first-time bookers and graduate towards loyal guests.
• Drive SEO and AI visibility initiatives, increasing Airbnb’s reach and relevance in search results and AI-powered discovery tools.
• Consolidate and enhance lifecycle campaigns (emails, push, SMS) and landing page integrations for optimal guest experience and conversion.
• Craft the product narrative and marketing strategies that communicate the benefits and features of these products both internally and externally.
• Develop product roadmaps and build alignment across product teams (Tech, Design), cross-functional partners (FP&A, Marketing, Global Operations, Customer Experience, Trust, etc.) and Leadership/Executive team.
• Inspire teams, leadership, and the company to support the success of your products and business outcomes.
• Define goals and success with clearly measurable objectives and key results.

Requirements / Your Expertise

• 8+ years of product management experience, ideally in consumer growth and marketing technology.
• Proven success driving SEO/GEO and digital visibility.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated track record of building cross-functional and executive leadership alignment.
• Experience working on consumer products with marketplace dynamics on a global scale.
• Excited to drive execution across large cross-functional teams in a fast-paced environment.
• Desire to do individual contributor product management work.

Location & Work Hours

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• You must live in a state where Airbnb, Inc. has a registered entity (see Airbnb careers page for excluded states).
• Candidates should be able to work Pacific Time Zone work hours as needed.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. Diverse ideas foster innovation and engagement. All qualified individuals are encouraged to apply. Reasonable accommodations are available for candidates with disabilities ([email protected]).

How We'll Take Care of You / Benefits

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$194,000—$239,000 USD

Offices

United States