Product Operations Lead - MetaMask

Details

Consensys is the leading blockchain and web3 software company founded by Joe Lubin. Through products including the MetaMask platform, Infura, Linea, Diligence, and Phosphor, Consensys builds tooling and infrastructure for web3 developers and users.

About MetaMask

MetaMask is a crypto wallet and gateway to the decentralized web, serving millions of users on browser extension and mobile platforms. The product supports dapps, swaps, identity, and developer workflows.

What you’ll do

MetaMask is hiring a Product Operations Lead to drive product and cross-functional processes, increase revenue, and help achieve IPO-readiness KPIs. This role leads a small team of Product Operations Managers and partners with Product, Design, Engineering, Customer Success, and Go-to-Market teams. The position is both strategic and operational: process architect, AI/automation champion, and effective coordinator across stakeholders.

Responsibilities

• Lead & scale a team of Product Operations Managers across multiple product lines; develop and coach team members.
• Drive AI adoption and automation: pilot and deploy agents to automate reporting, streamline communications, and accelerate data-driven decision-making.
• Operationalize north-star goals: ensure consistent delivery of user value, raise product quality, and reinforce continuous improvement and performance rigor.
• Standardize processes such as roadmap planning, feature readiness, and feedback loops.
• Build AI-powered dashboards and insights to inform leadership decisions (data & reporting).
• Capture customer and market signals and translate them into actionable inputs.
• Own long-term, multi-phase programs from ideation through GTM and maintenance (program management).
• Serve as cross-functional glue: align timelines and priorities with PMs, Designers, and Engineering Managers.
• Identify bottlenecks and implement scalable solutions to improve product velocity and reduce fire drills.
• Maintain clear, early, and frequent communication across MetaMask and ConsenSys.

Requirements

• 7+ years of experience in Product or Business Operations or related roles.
• Proven track record of leading and developing teams.
• Demonstrated experience deploying automation, agents, or AI tooling to improve operations (AI-forward mindset).
• Strong communicator able to align technical and business stakeholders.
• Experience building scalable processes and frameworks (roadmap, feature readiness, feedback loops).
• Comfortable with analytics and dashboards, with curiosity to extend insights with AI.
• Comfortable operating in ambiguous, high-velocity, crypto-native contexts.
• Experience in crypto/web3 is a strong plus.
• Applicants will be required to submit to background checks (employment, education, criminal record checks) as a condition of employment.

What success looks like

• MetaMask increases revenue and consistently hits product KPI targets.
• Critical features ship on schedule with minimal surprises and higher product quality.
• Fewer fire drills and more prevention through improved processes.
• Deep embedding of AI and automation in team workflows to reduce manual overhead.
• Leadership has clear, reliable data to drive decisions.
• Engineers and designers feel empowered and supported.
• Improved development velocity and stakeholder coordination quarter over quarter.

Compensation

• US pay range (not including bonus, equity or other benefits): $146,000 — $218,000 USD. The range applies to US-based candidates and final pay will be determined during the interview process based on experience and skills.

Benefits

• Competitive benefits package.
• Equity for employees.
• Recognition within the blockchain and Web3 ecosystem.
• Continuous learning & development (Consensys Advance Program, Coursera access).
• Unlimited vacation/holidays and company-wide "zero productivity" days.
• Flexible working arrangements and remote-first global team.