Product & Solutions Lead, Safety And Security

Details

The Intelligence & Investigations (I2) team detects and disrupts abuse and strategic risks so people can use AI safely. This role builds and operates 0→1 products, services, and technical solution packages that help developers and public institutions move from experimentation to durable, trusted outcomes while maintaining public safety, transparency, and respect for privacy and rights.

This role is based in San Francisco, CA (hybrid, 3 days/week). Relocation support is available.

Responsibilities

• Own the 0→1 roadmap for safety and security solution offerings: define target users, problem statements, tools, operating models, success metrics, and the reusable deliverables to ship.
• Design and ship bespoke technical solutions for priority partners (internal and external), then abstract what works into reusable patterns and toolkits.
• Build partner-ready technical artifacts: solution blueprints, reference architectures, evaluation and monitoring guidance, incident/response playbooks, and deployment checklists.
• Package open-source and proprietary capabilities into adoption-ready solutions (reference implementations, configuration patterns, validated workflows).
• Maintain a consistent delivery model across engagements: intake, scoping, governance alignment, execution cadence, and retrospectives to improve offerings over time.
• Translate evolving threats into actionable guidance and updates for solution packages (e.g., scams/fraud patterns, cyber-enabled threats, ecosystem abuse trends).
• Develop lightweight enablement components as needed: targeted technical modules, hands-on labs, and readiness assessments to accelerate adoption.
• Define and instrument impact measurement: adoption milestones, readiness indicators, reliability and safety posture improvements, and partner satisfaction metrics.
• Partner closely with engineering, safety, geopolitical analysis, and quantitative teams to ensure solutions are technically credible, threat-informed, and measurable.
• Communicate clearly to internal and external stakeholders about progress, trade-offs, risks, and recommendations.

Requirements

• 6+ years in product, technical program leadership, solutions, or platform operations — especially in safety, security, risk, integrity, or enterprise/public-sector contexts.
• Experience building 0→1 solution offerings (product plus services or productized services): taking ambiguous needs, shipping concrete solutions, then scaling into repeatable models.
• Builder’s mindset: comfortable incubating early-stage ideas, testing with partners, and evolving them into durable, repeatable solutions.
• Ability to go deep with engineers and produce partner-ready artifacts that are clear, usable, and operationally grounded.
• Strong abstraction skills: turning bespoke engagements into reusable patterns, templates, and reference implementations.
• Strong written communication and an instinct for clarity, precision, and partner usability.
• Familiarity working with multidisciplinary teams (engineers, safety and geopolitical analysts, data and quantitative scientists) and incorporating threat intelligence into solutions.

Nice to have:

• Experience with fraud/scams, cyber threat mitigation, incident response, trust & safety operations, or government/critical infrastructure enablement.
• Experience working with open-source developer ecosystems.

Benefits

• Competitive base pay (range listed separately), equity, and potential performance-related bonuses.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts (Health FSA, Dependent Care FSA, commuter benefits), 401(k) with employer match.
• Paid parental leave and paid medical/caregiver leave; flexible PTO; 13+ paid company holidays and coordinated office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees; additional taxable fringe benefits (charitable donation matching, wellness stipends).

About the Team and Company

• The I2 team translates real-world signals, investigations, and external threat intelligence into practical mitigations, operating guidance, and partner-ready support to improve safety outcomes across the AI ecosystem.
• OpenAI is an AI research and deployment company focused on safe deployment of general-purpose AI and values diverse perspectives and equal opportunity employment.

Location & Work Model

• Based in San Francisco, California. Hybrid work model: onsite approximately 3 days per week.
• Relocation support is available for eligible candidates.