Professional Services Program Manager

Details

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Responsibilities

• Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining focus on measurable customer outcomes and business value realization throughout the program lifecycle
• Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
• Develop and apply a delivery methodology that leverages agile and project management best practices, and communicate how the methodology will be used throughout the program
• Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
• Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans; proactively identify and mitigate risks that could impact delivery timelines, scope, or customer outcomes
• Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
• Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
• Develop and maintain revenue forecasts for assigned programs; partner with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting
• Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain outcomes delivered
• Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives

Requirements

• Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone
• Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders
• Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
• Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
• Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs
• Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
• Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs; experience with DevOps tooling or platforms is a plus
• A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations
• Comfort leading program-level meetings and driving progress across multiple workstreams
• Willingness to complete GitLab Project Management certification within 2 months of starting in the role
• PMI Certification(s) or similar industry certifications a plus
• Top Secret Security Clearance a plus

About the team

On our Professional Services team, we help customers adopt GitLab effectively by turning strategy into structured delivery. As Program Managers on our team, we bring clarity to large, complex engagements by coordinating people, plans, and processes across multiple workstreams. We work closely with customers, Engagement Managers, Architects, and delivery leaders to create practical plans, manage risk, and keep programs moving toward agreed outcomes. Because we operate in an all-remote, asynchronous environment, we value clear communication, strong documentation, and ownership.

Compensation

United States Salary Range: $92,880 - $156,600 USD (base salary range for residents of the United States only). This range reflects base salary and does not include bonuses, equity, or benefits.

Benefits & Support

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Additional notes

• Country hiring guidelines: GitLab hires new team members in countries around the world. All roles are remote, although some roles may carry specific location-based eligibility requirements. The Talent Acquisition team can help answer location questions after starting the recruiting process.
• Privacy Policy and EEO statements are included in the original posting.