Program and Business Operations Lead

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Team members commercialize Airbnb’s new and existing businesses, help Airbnb expand beyond its core offering as a place to stay, recruit and develop Airbnb’s global supply of high-quality stays, Experiences, and Services, and execute Airbnb’s global strategy in market. With a focus on business strategy, quality supply and international expansion, the team drives Airbnb’s continued growth.

The Global Markets Team (within CBO) ensures Airbnb is locally relevant and serves the needs of global hosts and guests, helping regions plan and execute growth strategies across supply, demand, and other surfaces.

This role is on the US West team reporting to the Director, US West.

The Difference You Will Make

You will work closely with cross-functional leaders and teams, and play a key role in scaling community growth and optimization-focused programs. You will support strategic business decisions and the execution of cross-functional initiatives across demand, supply, and regulatory surfaces.

A Typical Day / Responsibilities

• Align all functions to achieve objectives set with the Director, US West.
• Drive regular business operation meetings and lead weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure initiatives are on track in the territory.
• Analyze macro and micro trends; present analysis, insights, and actionable plans to country and regional leadership to drive business decisions.
• Support the Director, US West and senior leaders on strategic projects; lead and implement ad-hoc operational and strategic projects requiring coordination across local, regional, and cross-functional teams.
• Own conception, execution, and measurement of cross-functional initiatives end-to-end: define problem statements, articulate solutions, identify dependencies, and work with stakeholders to deliver outcomes.

Requirements / Your Expertise

• Minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, analytics, and project management in a dynamic entrepreneurial environment.
• World-class written and verbal communicator with ability to present at all levels of an organization succinctly and clearly.
• Proven track record influencing and rallying diverse cross-functional stakeholders using qualitative and quantitative insights.
• Ability to dive into details to drive execution and to zoom out to contextualize recommendations within broader company strategy.
• Strong multi-tasking, prioritization, and coordination skills across various functions to achieve project goals.
• Impeccable organizational skills, attention to detail, and ability to document processes and decisions.
• Experience implementing and scaling initiatives across globally dispersed teams and working cross-functionally with multiple departments.
• Hands-on approach and ability to get things done quickly.
• Comfort manipulating large datasets in Excel is a must; SQL proficiency strongly preferred.

Location & Work Policy

• This position is based in California — ideally San Francisco or Los Angeles.
• The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• The position is Remote Eligible, but you must live where Airbnb, Inc. has a registered entity (check the careers site for excluded states). Your recruiter will confirm eligible states if employed by another Airbnb entity.

Inclusion & Accessibility

Airbnb is committed to inclusion and belonging. All qualified individuals are encouraged to apply. The company provides a disability-inclusive application and interview process; reasonable accommodation requests can be sent to [email protected] with your full name, the role, and necessary accommodations.

Compensation & Benefits

• Base pay range: $164,000—$204,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• Base pay depends on factors including training, transferable skills, work experience, business needs, and market demands.