Programs and Business Operations Lead

Details

Airbnb Services connects guests with vetted local experts who provide offerings—meals, wellness, photography, and more—to elevate travel experiences and open new opportunities for hosts. This Programs and Business Operations Lead will help drive the expansion of Airbnb’s Services business, supporting senior leaders and owning projects that shape the future of Services. The role requires strong analytical skills, program execution experience, and the ability to align cross-functional teams in a fast-moving, ambiguous environment.

Responsibilities

• Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting to track performance and inform decisions.
• Partner with Analytics and Finance to deliver actionable insights to leadership; distill complex data into clear takeaways that influence strategy.
• Lead and contribute to strategic projects that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling.
• Collaborate closely with product, marketing, finance, operations, and supply teams to align priorities and deliver results.
• Own assigned initiatives end-to-end: shape plans, own outcomes, and identify opportunities to scale.
• Develop high-quality presentations to communicate strategy, insights, and business performance clearly and persuasively.

Requirements

• 10+ years in strategy, operations, or business leadership roles within high-growth environments, with experience building and scaling new businesses.
• BA/BS required; MBA or equivalent preferred.
• Advanced SQL skills and advanced spreadsheet skills (Excel and Google Sheets) with the ability to translate data into strategy.
• Proven ability to execute complex programs, improve processes, and manage multiple priorities.
• Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners.
• Demonstrated track record of aligning diverse teams and fostering accountability and transparency.
• Comfortable navigating ambiguity and working independently in a startup-like environment; positive, resourceful, and solutions-oriented mindset.
• Must be based in the United States (preferably Pacific or Mountain time zones). Relocation support is available. Position is US - Remote Eligible; you must live in a state where Airbnb, Inc. has a registered entity.

Compensation & Benefits

• Base pay range: $164,000 — $204,000 USD (actual base pay dependent on factors such as experience, skills, and market). This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Inclusion & Accessibility

• Airbnb is committed to inclusion and belonging and encourages applicants from diverse backgrounds.
• If you require a disability-related accommodation during the application or interview process, contact [email protected] with your full name, the role, and the accommodation requested.