Quality Development Specialist, CS Operations (Fixed Term Contract)

Details

Brief info about Vinted

Vinted is the leading second-hand fashion marketplace in Europe and a go-to destination for all kinds of second-hand items. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 60 carriers and more than 500,000 PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace, Vinted Go, and Vinted Pay is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. Its backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

As a Member Support Quality Development Specialist, you will enhance the competencies of our partner training and quality assurance teams. Your responsibilities will include developing competency standards, implementing and conducting competency audits and providing ongoing feedback to ensure compliance with Training and Quality area standards. After identifying training needs, you will develop and deliver *“train-the-trainer”*programs tailored for trainers and QAs. You will also track various performance metrics to assess the impact of training programs and audits. You will drive continuous improvements by leveraging technology and tools to support efficient training delivery and competency assessments. In this role, you will report to the Quality Assurance and Development Team Manager.

In this position, you’ll

• Develop competency standards for partner trainers and QAs.
• Implement and conduct competency audits (visits and meetings).
• Provide ongoing feedback and coaching to partner trainers and QAs to enhance their competencies and compliance with Training and Quality area standards.
• Regularly identify training needs, develop and deliver *“train-the-trainer”*programs for partner trainers and QAs.
• Monitor partners' performance metrics and generate reports to assess the impact of training programs and audits.
• Collaborate with various external and internal stakeholders to drive continuous improvements within the Training and Quality area.
• Maintain comprehensive documentation of training processes and continuously refine them.

About you

• Proven experience in business training.
• Strong analytical skills for collecting, analysing and using data to support enhancing partner training and quality teams’ efficiency.
• Results-oriented with project management competency to drive improvement in Training and Quality area, and achieve set goals.
• Expert in collaboration to work seamlessly with cross-functional teams to align agendas with business goals.
• Excellent communication skills, including presentation and public speaking abilities.
• Open to change and maintaining a positive attitude towards dynamics.
• Fluent in English (C1 level).
• A degree in educational sciences (would be an advantage)

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2,358 - € 3,192 gross per month. This role is a Fixed Term Contract (Maternity Cover)