Quantitative UX Researcher, Product Policy

Details

The Product Policy team develops, implements, enforces, and communicates policies that govern the use of OpenAI’s services (including ChatGPT, GPTs, the GPT Store, and the OpenAI API). The Measurement team drives a data-driven policy development culture: leveraging data on user expectations and behavior to define policy priorities, analyze trade-offs, and define north-star metrics that measure policy and enforcement success.

This role is based in San Francisco, CA. OpenAI uses a hybrid work model (three days in the office per week) and offers relocation assistance to new employees.

Responsibilities

• Embed as a member of the Product Policy team, applying insights about users to the full lifecycle of policy development, implementation, and enforcement.
• Collaborate cross-functionally across the organization (including Safety Systems, Intel & Investigations, and Global Affairs) to coordinate research and insights.
• Establish a user-centric policy development culture by defining, tracking, and operationalizing policy-success metrics.
• Develop and socialize analyses and reports that enable the team and company to answer policy-related data questions.

Requirements

• 7+ years of experience in a quantitative role navigating highly ambiguous environments, ideally as a founding user experience researcher or research scientist.
• Strong quantitative UX research skills: leveraging data on user expectations and behavior, defining and tracking metrics, and producing strategic insights that extend beyond statistical-significance testing.
• Ability to analyze trade-offs and define north-star metrics for policy and enforcement success.
• Excellent communication skills, with the ability to engage product managers, engineers, researchers, and executives.
• Interest in user behavior and identifying optimized approaches to hard problems.

Nice to have

• Background in social science, economics, psychology, developmental psychology, and/or cognitive neuroscience.
• Familiarity with major AI policy questions facing the company and the world.

Benefits

• Competitive base pay (range listed separately), equity, and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance with employer HSA contributions; pre-tax accounts (Health FSA, Dependent Care FSA, commuter); 401(k) with employer match.
• Paid parental, medical, and caregiver leave; flexible PTO; paid company holidays and closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning & development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.

Additional notes

• Background checks administered in accordance with applicable law; OpenAI is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.