Recruiting Systems and Enablement Lead

Details

About the Team

At OpenAI, we’re building safe artificial general intelligence (AGI) that benefits all of humanity. That mission depends on hiring exceptional people across research, engineering, product, policy, and operations — at scale, globally, and with a high bar for quality.

The Recruiting Operations team provides the systems, workflows, and data foundation that power hiring. Within Recruiting Operations, the Systems & Enablement team owns the recruiting technology ecosystem — ensuring our ATS, offer workflows, and connected tools are reliable, well-governed, and user centric. We are building a team of Systems & Enablement Leads who together operate, evolve, and support the tooling ecosystem that runs hiring at OpenAI.

About the Role

As a Systems & Enablement Lead, you will be one of the core owners of OpenAI’s recruiting systems. You’ll be responsible for a set of workflows, tools, and operational domains within our ATS and recruiting platform, while partnering closely with recruiters, coordinators, People Analytics, HR Operations, Legal, and IT.

This is a highly hands-on role for someone who enjoys being deep in systems while also driving clarity, training, and consistency across a large organization. You’ll help ensure that recruiting teams can move fast within reliable systems and processes — and that the data and workflows behind every hire are accurate and reliable.

What You’ll Do

Operate and Improve Recruiting Systems

• Serve as an administrator for OpenAI’s ATS (Ashby) and connected recruiting tools
• Configure and maintain recruiting workflows, pipelines, fields, permissions, and integrations for your assigned domains
• Partner with teammates on the Systems & Enablement team to maintain shared standards and coverage
• Work with vendors on support, enhancements, and feature adoption

Ensure Data Quality and Workflow Integrity

• Own the accuracy and completeness of data in your areas of the recruiting lifecycle
• Partner with People Analytics to ensure reporting fields and pipelines are trustworthy
• Design and implement guardrails that prevent incorrect or inconsistent data entry
• Audit and monitor recruiting systems to quickly surface and resolve issues

Support and Troubleshoot

• Participate in the Recruiting Operations support queue (Slack and Jira)
• Troubleshoot complex system issues across tools, permissions, and integrations
• Collaborate with IT, vendors, and teammates to resolve problems quickly
• Turn recurring issues into durable fixes through configuration, automation, or documentation

Enablement & Change Management

• Create and maintain SOPs, training, and documentation for the workflows you own
• Lead enablement sessions and onboarding for recruiters and coordinators
• Support releases of new workflows, features, and policy updates
• Help ensure changes are adopted and understood across the organization
• Measure adoption and workflow health to ensure changes are landing as intended

Offer & Agreement Workflows

• Support offer and agreement processes and creation in partnership with Legal, HR Ops, and Compensation
• Maintain templates, approvals, and system logic that ensure offers are issued correctly
• Assist with complex or non-standard offers through governed workflows

Continuous Improvement

• Identify friction, inefficiencies, and scaling challenges in the system
• Propose and implement improvements that make recruiting faster, more consistent, and more reliable
• Stay current on tool capabilities and recommend ways to better use them

Requirements

• 5+ years of experience in recruiting operations, HR systems, people technology, or related roles
• Hands-on experience administering an ATS (Ashby strongly preferred)
• Strong understanding of recruiting workflows, offers, and hiring data
• Ability to balance detailed system work with user support and enablement
• Strong communication and stakeholder partnership skills
• Comfort working in fast-moving, evolving environments

Nice to Have

• Experience supporting global or multi-entity hiring
• Familiarity with compliance-sensitive or highly regulated workflows
• Experience creating training and documentation for operational teams
• Experience working with analytics or downstream HR systems

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. We are an equal opportunity employer and provide reasonable accommodations to applicants with disabilities.

Benefits and Compensation

• Base pay listed: $190,000 (offers equity)
• Benefits include medical, dental, vision, retirement match, paid parental leave, flexible PTO, mental health support, learning & development stipend, daily meals in offices, and other fringe benefits
• Relocation support for eligible employees

Other Notes

• This role partners closely with People Analytics, HR Operations, Legal, IT, vendors, and recruiting teams
• Support and troubleshooting use Slack and Jira as part of the operations workflow