Regulatory Operations Analyst

Details

About the Team

At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Policy, Engineering, Product, and external vendors.

We support a global and diverse user base across OpenAI’s suite of products — ChatGPT, SORA, API, Enterprise offerings, and developer tools — by managing sensitive inbound tickets, regulatory obligations, and fraud-related escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence.

About the Role

We are seeking a sharp, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global compliance support infrastructure. In this role you will own high-sensitivity workflows involving complex global regulatory escalations, trust and safety matters, privacy rights requests, and intellectual property matters.

You will serve as both a frontline operator and strategic partner: triaging and resolving complex cases while shaping the systems, documentation, and processes that support OpenAI’s regulatory and compliance goals. You will act as a subject-matter expert on high-stakes escalations, partner with cross-functional stakeholders to drive fast, defensible outcomes, and help design processes, tooling, and automation that power safe operations at scale.

This role is essential to building scalable, high-integrity operations that protect user rights, meet obligations under current and emerging regulations, and reduce OpenAI’s risk exposure. You will also contribute to multi-phase transitions and automation efforts that support our long-term operational model.

The role uses a hybrid work model of 3 days in the office per week in our Dublin office.

Please note: This role may involve exposure to sensitive or concerning content, including complaints involving harassment, fraud, or regulatory violations. Strong personal discretion, empathy, and resilience are essential.

Responsibilities

• Handle and resolve complex user issues involving:
  • Trust & Safety incidents
  • Regulatory, audit, or compliance inquiries and complaints
  • Intellectual property matters (e.g., copyright takedowns, ownership disputes)
  • AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
• Perform risk evaluations and investigations using internal tools, documentation, and third-party data
• Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
• Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
• Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
• Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
• Contribute to vendor training and governance models, especially during transitions and ramp-up phases
• Lead or participate in cross-functional initiatives that strengthen regulatory, fraud, and legal infrastructure
• Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and data

Requirements / Preferred Qualifications

• 5+ years of experience in legal operations, regulatory compliance, or trust & safety, especially in a global or high-growth tech environment
• Deep familiarity with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
• Experience partnering with in-house counsel, DPOs, or external regulators on audits or escalations
• Knowledge of tiered support structures and vendor operations at scale
• Structured, systems-first mindset toward operational governance and risk evaluation
• Strong written communication skills and the ability to craft clear, empathetic responses to sensitive issues
• Ability to operate in ambiguity and manage multiple priorities with speed and precision
• High autonomy, ownership, and integrity

Benefits

• Base salary range: €142,000 – €180,000 (base may vary by market, experience, and other factors)
• Offers equity and potential performance-related bonuses for eligible employees
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
• 401(k) retirement plan with employer match
• Paid parental, medical, and caregiver leave
• Flexible PTO for exempt employees (and up to 15 days annually for non-exempt employees)
• 13+ paid company holidays and additional office closures
• Mental health and wellness support; employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits as eligible
• Relocation support for eligible employees

Other Notes

• Background checks will be administered consistent with applicable law.
• OpenAI is an equal opportunity employer and committed to providing reasonable accommodations to applicants with disabilities.