Resource Analyst

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

We are on the lookout for an experienced Resource Analyst to join our dynamic Workforce Management team. As our new Resource Analyst, you will drive the delivery of service levels by ensuring sufficient staffing across all the skills and markets you support. You will be responsible for conducting comprehensive forecast modelling, planning, real-time resource allocation, and providing stakeholders with recommendations based on insights and data. Ultimately, you will play a crucial role in ensuring our Vinted community gets all the answers they need in time, every time.

But it doesn’t stop there – you will also lead larger-scope initiatives and actively contribute to the development and sharing of Workforce Management best practices across the team and the broader organisation. This includes driving process improvements and identifying optimisation opportunities, as well as supporting the implementation of new tools, automation solutions, and market launches. Are you up for the new challenge?

In this position, you’ll

• Conduct forecast modelling based on historical data, trends, and the company's strategy to identify workforce needs
• Run "what-if" scenarios for staffing to make informed decisions and proactively address any potential gaps
• Continuously generate, create, and maintain accurate data and reporting to inform leadership on resource planning and optimisation
• Analyse data to identify reasons for under/over performance and recommend actionable insights to improve efficiency and effectiveness
• Collaborate with cross-functional teams to produce, communicate, and implement action plans that align with business objectives
• Monitor staffing levels against the scheduled plan to optimise resources and ensure delivery of exceptional targets
• Work closely with CS Operations, Product, and other teams to translate business requirements into workforce solutions that drive cost efficiencies
• Be the first point of contact for external and internal stakeholders
• Lead and participate in cross-functional projects, including those focused on expansion plans, tool improvements, and new metric implementation
• Proactively identify opportunities to enhance WFM processes and influence their implementation at a broader scale
• Share WFM industry best practices within the team and across departments
• Assist and consult team members on difficult questions and problems
• Mentor and support less experienced analysts to build WFM expertise across the team

About you

• Proficient in numerical analysis and enjoys working with data to derive insights
• Previous experience in resource planning, workforce management, or business data analytics (2-5 years)
• Proficient in Excel/Google Sheets and other BI tools to manipulate and analyse data to inform decision-making is essential
• Proactive and self-motivated, with a strong desire to take initiative and introduce improvements in processes
• Experience in collaborating on or leading cross-functional projects
• Excellent verbal and written communication skills to effectively communicate insights and recommendations to stakeholders
• Exceptional English language proficiency, both written and spoken, to enable clear and concise communication
• Strong critical thinking, fast decision-making, and problem-solving skills with a demonstrated history of making fast and effective decisions
• A passion for continuous learning and expanding expertise in workforce management, committed to refining and advancing the workforce planning process

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2542 - € 3442 gross per month.