Retention Systems Manager | Mid

at Nord Security
📍 Vilnius, Lithuania
EUR 31,200-42,000 per year
MIDDLE
✅ Hybrid

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 3 Security @ 3 Looker @ 3 Tableau @ 3 Communication @ 3 Braze @ 3 CRM @ 5 Email Marketing @ 3 Google Analytics @ 3

Details

The Data, Research, and Insights department possesses a growth mindset based on insightful data. We enjoy performing statistical analyses with Looker, BigQuery, Google Analytics, and Tableau to conclude product or customer experience improvement.

Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. Our goal is to give true online privacy and security to as many people as possible.

NordVPN is the fastest VPN and the most trusted online security solution, protecting internet traffic with next-generation encryption. It is the preferred tool for activists and privacy-conscious individuals worldwide.

Customer retention is key to our business. We build relationships with millions of users by leveraging marketing automation tools to create web, email, and push/in-app notification communication flows. Hard work and attention to detail are core values. Ability to learn from success and failures and a constant hunger for improvement drive us towards success.

Responsibilities

  • Build, improve, and optimize automated email marketing campaigns and customer journey flows (onboarding, retention, win-back campaigns) using the Braze marketing automation platform.
  • Manage and execute engaging in-app messaging campaigns.
  • Define audience segments, systematically experiment with promotional offers, personalize content and timing to maximize results.

Requirements

  • Exceptional mathematical thinking with ability to analyze problems, identify patterns, and apply logical and systemic reasoning.
  • Highly developed critical thinking and problem-solving skills.
  • At least 2-3 years of direct marketing or CRM experience, ideally with automation platforms such as Braze, Klaviyo, Iterable, OneSignal, CleverTap, ActiveCampaign, or similar.
  • Notable attention to detail ensuring highest standards of campaign quality and accuracy.
  • Strong commitment and meticulous attitude towards every detail.
  • Ability to quickly learn and adapt to new technologies and changing environments.

Salary

  • Gross salary between 2600 and 3500 EUR per month.