Retention Systems Manager | Mid

at Nord Security
📍 Vilnius, Lithuania
EUR 31,200-42,000 per year
MIDDLE
✅ Hybrid

SCRAPED

Used Tools & Technologies

Not specified

Required Skills & Competences ?

Marketing @ 3 Security @ 3 Looker @ 3 Tableau @ 3 Communication @ 3 Braze @ 3 CRM @ 5 Email Marketing @ 3 Google Analytics @ 3 Reporting @ 3

Details

The Data, Research, and Insights department possesses a growth mindset based on insightful data. We enjoy performing statistical analyses with Looker, BigQuery, Google Analytics, and Tableau to conclude product or customer experience improvement.

Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can.

NordVPN is the fastest VPN and the most trusted online security solution on the planet. NordVPN protects your internet traffic with next-generation encryption, being the preferred tool of activists and privacy-conscious individuals around the globe.

Customer retention is an integral part of our business. We build relationships with millions of users by leveraging marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success.

Responsibilities

  • Build, improve, and optimize automated email marketing campaigns and customer journey flows (onboarding, retention, win-back campaigns) using Braze or similar marketing automation platforms.
  • Manage and execute engaging in-app messaging campaigns.
  • Define audience segments, run systematic experiments with promotional offers, and personalize content and timing to maximize results.

Requirements

  • Exceptional mathematical thinking: the ability to analyze problems and complex issues, identify patterns, and apply logical reasoning and a systematic approach.
  • Highly developed critical thinking and problem-solving skills.
  • At least 2–3 years of direct marketing or CRM experience, ideally with automation platforms such as Braze, Klaviyo, Iterable, OneSignal, CleverTap, ActiveCampaign or similar.
  • Notable attention to detail and a strong commitment to ensuring campaigns meet high standards of quality and accuracy.
  • Ability to quickly learn and adapt to new technologies and changing environments.

Tools & Technologies Mentioned

  • Marketing automation / CRM platforms: Braze, Klaviyo, Iterable, OneSignal, CleverTap, ActiveCampaign
  • Analytics & reporting: Looker, BigQuery, Google Analytics, Tableau
  • Channels: Email marketing, push/in-app messaging

Compensation

  • Gross salary: 2,600 - 3,500 EUR per month (approx. 31,200 - 42,000 EUR per year).

Workplace & Team

  • Department: Data, Research & Insights (NordVPN)
  • Team: Data, Research & Insights - NordVPN
  • Workplace: Hybrid (role is based in Vilnius)