Risk Trends Analyst

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Community

Payment Risk Trends Investigation is at the heart of what makes Airbnb a place where anyone can belong anywhere. We're the guardians of trust in our global marketplace, working tirelessly to create safe and authentic experiences for millions of hosts and guests worldwide. Our mission is to protect our community while preserving the magic of travel by crafting thoughtful policies, intelligent rules, and innovative systems that elevate the quality of every interaction on our platform.

Responsibilities

• Manage partner escalations of users or reservations and investigate suspicious activity on the platform.
• Lead timely investigations and analysis of suspicious behavior, fraudulent transactions, and platform abuse to maintain trust and safety across Airbnb.
• Monitor user transactions to identify emerging threats and evolving fraud methodologies.
• Own incident resolution from escalation to closure, ensuring swift and thorough case management.
• Navigate complex investigations by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries related to fraud and criminal activities.
• Create compelling fraud reports that highlight emerging trends and business impacts for senior leadership.
• Support execution of strategic team initiatives and work with operational stakeholders and cross-functional partners to enact product and process changes.

Requirements

• Minimum of 3+ years professional experience in fraud, abuse, audit, or cybercrime investigations.
• Detail-oriented, highly analytical, and strong project management skills.
• Ability to understand opposing points of view on highly complex issues.
• Strong ability to gather information from various online sources and community groups.
• Intermediate SQL skills.
• Capacity to draw actionable insights from datasets.

Preferred Qualifications

• Python, or equivalent is a plus.
• Data science background is a plus.
• Tableau/Superset - experience with data visualization and business intelligence tools.
• Trino/Presto - experience with distributed SQL query engines for large-scale data analysis.

Benefits & Compensation

• The base pay range shown below is annualized, inclusive of allowances, and subject to change. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

India Pay Range

₹1,020,000—₹1,312,000 INR

Inclusion

Airbnb is committed to working with the broadest talent pool possible. All qualified individuals are encouraged to apply.

Location

Offices: India