Sales Operations Lead, NAMER

Details

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Role overview

The Revenue Operations team partners across Airbnb to build world-class Supply, Host Growth & Success motions, and Team Experience. We enable scalable growth by designing data-driven strategies, creating operational rigor, and delivering the programs, tools, and insights that empower teams to perform at their best.

As the NAMER Sales Operations Lead, you will play a critical role in two aspects: lead sales operations strategy for acquisition activities in the North America region, and strategize & plan execution of our outbound sales function. This role is both strategic and execution-focused, ideal for someone who thrives at the intersection of critical thinking, performance management, and cross-functional partnerships.

Responsibilities

• Serve as a subject matter expert on host acquisition levers and recommend which levers to activate for regional use cases.
• Define and execute the strategic vision for acquisition performance across North America, aligning regional initiatives with global priorities.
• Act as the primary North America point of contact for acquisition-related initiatives, ensuring operational alignment, data integrity, and communication across global stakeholders.
• Own key projects to drive funnel efficiency for the global acquisition program.
• Partner with regional sales and operations leaders to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals.
• Lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success.
• Work with marketing, product, tech, and vendor teams to drive lead prioritization and workflow optimization to maximize conversion and efficiency.
• Translate performance data into actionable insights to influence business decisions and process improvements.

Requirements / Your expertise

• 10+ years of experience in sales operations, revenue operations, ideally in a high-growth or global environment.
• Strong analytical, strategic, and communication skills with proven ability to translate data into business impact.
• Ability to work cross-functionally with stakeholders such as product, marketing, tech, data science, analytics, and finance.
• Experience leading cross-functional initiatives and driving accountability.
• Proficiency in CRM and performance management systems; strong data literacy required.

Location / Office policy

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• You must live in a state where Airbnb, Inc. has a registered entity (see the Airbnb careers site for the up-to-date list of excluded states).

Compensation and benefits

• Base pay range: $164,000—$204,000 USD.
• This role may be eligible for bonus, equity, benefits, and Employee Travel Credits.
• Base pay is dependent on factors such as training, transferable skills, work experience, business needs and market demands.

Inclusion

Airbnb is committed to working with the broadest talent pool possible. All qualified individuals are encouraged to apply. If you require reasonable accommodation during the application or interview process, contact [email protected] with your full name, the role you’re applying for, and the accommodation needed.