Senior Analytics Engineer

Details

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that create meaningful business impact. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

Responsibilities

• Improve customer experiences by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
• Collaborate with stakeholders to manage a long-term analytic roadmap that balances the tactical and strategic needs of the business
• Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
• Drive the vision, building, and adoption of self-service analytic capabilities; develop these capabilities at scale
• Understand data resources and know when, how, and which best to use for each project
• Frame and break down complex business problems into key components and recommend practical solutions
• Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
• Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

Requirements

• 5+ years of relevant experience
• Advanced SQL and data modeling skills
• Python experience a plus
• Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
• Excellent written and verbal communication skills, including experience meeting with and communicating information to senior leadership
• Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
• Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice to haves

• Report automation experience (e.g. using Python, R)
• Knowledge of AWS services and cloud computing
• Experience with descriptive and inferential statistics
• Experience with financial industry regulations
• Experience with customer support metrics/data

Pay & Additional Info

• Pay Range: $167,280—$196,800 USD (target annual salary depending on work location). Full time offers also include bonus eligibility, equity eligibility, and benefits (medical, dental, vision and 401(k)).
• Role identifier: P72836
• #LI-Remote — While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually; attendance is expected and supported.

Benefits

• Medical, Dental and Vision plans
• Health Savings Account with company contributions each pay period
• Disability and Life Insurance
• 401(k) plan with company match
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Volunteer Time Off
• Fertility Counseling and Benefits
• Generous Time off/Leave Policy
• Option of getting paid in digital currency

Commitment to Equal Opportunity & Privacy

Coinbase is an Equal Opportunity Employer and will consider qualified applicants without regard to protected characteristics. Coinbase provides reasonable accommodations for applicants with disabilities; contact accommodations[at]coinbase.com for requests. By applying, candidates agree to Coinbase's applicant data processing as described in their Global Data Privacy Notice. Coinbase may pilot AI tools for interview screening/transcription for select roles; these pilots are for testing and will not be used to make employment decisions.