Senior Customer Program Manager, AI and Cloud Platforms

Details

Are you a person who loves to work in a fast-paced and growing organization? Are you interested in enabling organizations to build virtual worlds powered by GPUs? At NVIDIA, employees are passionate about parallel and visual computing and transforming how graphics are used to solve complex problems in computer science. This role is for a senior Program Management professional in the US responsible for leading customer relations and technical/operational program execution for strategic enterprise customers and partners.

Responsibilities

• Define strategy and execution plans for integrating complex AI model tech stacks in customer environments, from evaluation/proof-of-concept to design, development, qualification/validation, and production launch.
• Scope projects, identify and assemble core support teams, formally kick off projects with customers, and develop joint project timelines.
• Support design-in efforts by providing technical collateral and tools, lead engineering design reviews, ensure implementation of customer-required features, drive resolution of blocking issues, and ensure timely customer acceptance and production deployment.
• Translate customer requirements into specific tasks and assign them to relevant functional areas; collect, prioritize, track, and drive customer-reported issues to resolution/closure.
• Clearly and intelligently communicate issue status to customers and internal teams, including executives.
• Work closely with engineering, product management, and sales to resolve technical issues, set correct expectations, and keep project scope on track.
• Organize and lead complex technical engineering-to-engineering discussions and correctly represent the urgency of issues.
• Regularly communicate program status and key issues to management and develop close working relationships with customer development teams to find creative solutions.

Requirements

• BS/MS in Engineering or Computer Science (or equivalent experience).
• 8+ years in high-tech electronics with a focus on program/project management.
• Deep customer savvy from running significant and complex software engagement programs, especially with strategic customers with large datacenter deployments.
• Strong technical savvy, including software qualification and deployment on AI infrastructure in a datacenter or cloud.
• Supreme leadership skills across broad and diverse functional teams.
• Validated history of 5+ years of project/program management of software product solutions.
• Experience working with customers in cloud development/deployment and/or OEM environments.
• Experience leading global projects.

Ways to stand out

• Experience in graphics and/or cloud datacenter development/deployment.
• Comfortable defining and executing complex program schedules with an understanding of dependencies, critical paths, landmarks, and deliverables.
• Track record of handling multiple customers and programs across worldwide geographies and time zones.

Compensation & Benefits

• Base salary ranges (determined by location, experience, and pay of employees in similar positions):
  • Level 4: 160,000 USD - 253,000 USD
  • Level 5: 192,000 USD - 304,750 USD
• You will also be eligible for equity and benefits. (Link to benefits provided in original posting.)

Application and Equal Opportunity

• Applications for this job will be accepted at least until November 24, 2025.
• NVIDIA is an equal opportunity employer and is committed to fostering a diverse work environment. They do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.